Service Attendant/ Service Crew

Emirates Leisure Retail; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking candidates for a customer interaction role, focusing on providing excellent service and ensuring customer satisfaction. Responsibilities include greeting customers, managing orders, and maintaining service standards. The ideal candidate should have strong communication skills in English and a passion for customer service, with flexibility to work shifts, including weekends and public holidays.

Qualifications

• Clear and effective communication skills in English.
• A passion for customer service.
• Willingness to work in shifts, including weekends and public holidays.

Responsibilities

• Greet customers warmly and guide them to their tables.
• Take and serve orders while maintaining high standards.
• Use product knowledge to upsell menu items.
• Ensure the cleanliness and maintenance of service areas.

Skills

Communication skills in English

Customer service passion

Ability to work in shifts

Job description

Customer Interaction: Greet customers warmly, guide them to their tables, and ensure they have a pleasant experience from arrival to departure. Take and serve orders accurately while maintaining high standards.

Product Knowledge and Upselling: Use training knowledge to upsell menu items and promote specials, aiming to maximize sales. Clearly explain menu items, including preparation methods and ingredients, and accommodate dietary requirements.

Team Collaboration: Work effectively as part of a team in both the kitchen and front of house. Focus on teamwork to ensure smooth operations and a positive work environment.

Food and Beverage Preparation: Create delicious food and beverages according to company standards in a safe and efficient manner. Ensure every drink meets the highest standards of quality.

Order Management: Handle point-of-sale transactions accurately, including cash and credit payments, and provide customers with itemized bills and correct change.

Outlet Maintenance: Keep service areas stocked with necessary supplies. Maintain cleanliness and housekeeping standards, including sweeping, mopping, tidying up, and cleaning bathrooms.

Health & Safety Compliance: Follow company Health & Safety policies and adhere to best practices as displayed in the outlet.

Requirements

• Clear and effective communication skills in English.
• Passionate in customer service.
• Working in shifts, weekends and public holidays.