Service and Support Engineer

Ametek Singapore Private Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in electronics seeks a service technician to support service and calibration tasks. You will manage troubleshooting, repairs, and customer relations while ensuring compliance with ISO standards. This role requires a Bachelor’s in Electronics Engineering and offers potential travel for on-site service functions.

Qualifications

• 3+ years of experience in calibration and repair of electronic equipment required.
• Strong electronics background and customer-facing skills needed.
• Fresh graduates with good academic results may also be considered.

Responsibilities

• Support regional service manager to establish a professional service and support business.
• Perform 2nd level fault diagnostics, troubleshooting and repairs.
• Coordinate service requirements between customers and factories.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Interpersonal skills

Communication skills

Education

Bachelor's degree in Electronics Engineering

Tools

Soldering iron

Multimeter

Oscilloscope

Power meters

Job description

Responsibilities:

• Support regional service manager to establish a professional service and support business.

• Continuous improvement of workflows and processes within the area of responsibility.

• 2nd Level fault diagnostics, troubleshooting and repairs, both in-house and on-site.

• Support on service and calibration requirements by coordinating between customers and factories.

• Electrical (DC / LF / RF) calibration in accordance with ISO 17025 requirements.

• Commissioning, installation and training of products/systems delivered.

• Managing and keeping records of Service and Support cases.

• Execute, maintain and improves calibration documentation in accordance to company quality system standards (e.g. ISO 17025, ISO 9001, etc.)

• Prepare service quotations estimates.

Minimum Qualification:

• Bachelor's degree (BSc) in Electronics Engineering.

• 3 or more years of experience in calibration and repair of electronic equipment.

• Fresh Graduate with good academic results can also be considered.

• Strong electronics background, good analytical and problem-solving skills.

• Read and interpret schematics and block diagrams.

• Exceptional organizational and logistical skills required to manage schedules, travel, certificates, and reporting.

• Customer facing. Excellent interpersonal and communications skills

• Excellent oral and written communications skills.

• Independent, confident, persistent, assertive, committed, focused, mission oriented, and a good team player.

• Up to 20-30% travel will be required for Service and support functions.

Added advantage:

• Comfortable with soldering iron, AC/DC power supplies, multimeter, function generators. spectrum and network analyzer, signal generators, sweep generators, oscilloscope, power meters, and other RF related equipment.

• Experienced in Telecoms/RF field and Low-voltage power systems preferred.

• Experienced in International EMC standards, including ISO, IEC, ANSI, etc. preferred.

• Knowledge in ISO 17025 calibrations