Service and Patient Relations Executive (Up to $5000/ Ref: GAS)

CELECTI PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An organization in the public health sector is seeking a passionate candidate to manage patient feedback and service standards. Responsibilities include coordinating service investigations and ensuring timely resolutions. The ideal candidate holds a degree and has relevant experience in Service or Hospitality, with healthcare experience preferred. Strong communication and interpersonal skills are essential for success in this role. Salary and benefits are competitive, with good career growth opportunities.

Benefits

Competitive salary

Good career growth opportunities

5 days’ work week

Qualifications

• Minimum Degree holder in any related discipline.
• At least 2-3 years of experience in Service/Hospitality.
• Healthcare experience preferred.

Responsibilities

• Manage and document patient feedback.
• Coordinate investigations and ensure timely resolution.
• Draft responses and generate feedback reports.
• Implement and monitor service standards and satisfaction initiatives.

Skills

Interpersonal skills

Communication skills

Project management

Multi-tasking

Education

Degree in a related discipline

Tools

MS Office

Job description

• Central Part of Singapore
• 5 days’ work week
• Competitive salary and benefits with good career growth opportunities

Our client, an organization in the public health sector, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Manage and document patient feedback.
• Coordinate investigations and ensure timely resolution.
• Draft responses and generate feedback reports.
• Service Leadership: Implement and monitor service standards and satisfaction initiatives.
• Organize service campaigns, recognition programs, and training.
• Support clinics and committees in service quality efforts.
• Represent management in meetings and take minutes.
• Lead projects and vet materials (for senior roles).

Job Requirements

• Minimum Degree holder in any related discipline.
• At least 2-3 years of experience in Service/ Hospitality, 4- 5 years of experienceis required for Senior position.
• Healthcare experience will be preferred.
• Good interpersonal and communication skills with a passion for service
• Ability to multi-task, work independently and as a team player
• Proficient in MS Office
• Possess good time and project management skills

Interested and suitable candidates, please email your CV in MS Word to

[e-mail]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Celecti Pte Ltd

EA License: 16C8045