Service Ambassador (SDC)

TOWER TRANSIT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking a Service Ambassador responsible for supporting crowd control and ensuring high standards of customer service at Beach Station. This role demands strong communication skills, conflict resolution abilities, and a professional demeanor, serving as a frontline representative to enhance the overall guest experience.

Qualifications

• Good track record of customer service.
• Compassion and empathy for persons with disabilities.
• Strong communication skills with diverse backgrounds.

Responsibilities

• Manage crowd flow and guest movement at key areas.
• Address and resolve guest inquiries and complaints promptly.
• Assist Bus Captains with boarding guests.

Skills

Customer service

Communication

Interpersonal skills

Conflict resolution

Job description

SUMMARY:

The Service Ambassador plays a key role in supporting crowd control and service operations at Beach Station. This includes facilitating smooth guest flow, ensuring a high standards of customer service quality, assisting with boarding processes, and managing vehicular and pedestrian movement in critical areas. The role requires professionalism, a service-oriented mindset, and strong interpersonal and communication skills to enhance the overall guest experience at Sentosa.

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Ensure that Company policies and procedures are strictly followed.
• Deliver consistently high-quality and professional customer service to both guests and staff.
• Communicate with guest and offer help, advice, and guidance as needed.
• Address and resolve guest enquiries and complaints promptly and courteously, escalating when necessary.
• Manage crowd flow and guest movement at the bus bay and other key areas to ensure safety and efficiency.
• Assist Bus Captains with boarding of guests including facilitation of rear door boarding.
• Provide directions and assistance to guests during crisis or emergency situations, supporting evacuation or crowd management plans.
• Undertake any additional reasonable duties at the request of your Site Manager.

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATIONS:

• This position involves shift work and work on weekends. You will be required to work such hours as deemed necessary to provide appropriate coverage.
• Be able to demonstrate a good track record of customer service, demonstrate compassion and empathy for persons with disabilities.
• Strong communication skills, with the ability to interact effectively with guests and staff from diverse backgrounds and languages.
• Presentable and professional demeanour, serving as a frontline representative and ambassador of Sentosa Development Corporation (SDC).
• Trained in conflict resolution and able to manage challenging situations calmly and effectively.