Service Ambassador Executives

CRESTAR ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading ceiling fan innovation company in Singapore is seeking a Service Ambassador Executive to handle customer inquiries, resolve issues, and improve service processes. The ideal candidate should have a strong focus on customer satisfaction and be capable of collaborating with teams for effective solutions. Training will be provided, and the position offers a supportive working environment with various benefits.

Benefits

Performance Bonus

Staff Discount

Annual Leave – 14 days

Medical and Dental Benefits

Training Opportunities

Career Advancement

Work-life balance

Qualifications

• Customer service experience preferred, training will be provided.
• Ability to understand and use the FNG system.
• Effective communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person.
• Address and resolve customer complaints effectively and efficiently.
• Collaborate with team members to improve processes.

Skills

Customer service experience

Issue resolution

Team collaboration

Job description

Overview

At Crestar, we don’t just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we’ve been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.

We are looking for Service Ambassador Executives to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.

We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees’ contributions to reimagine comfort and sustainability in homes.

Job Description

Customer Inquiries

• Respond to customer inquiries via phone, email, chat, or in-person in a prompt, courteous, and professional manner
• Provide information about products, services, pricing, and company policies.

Issue Resolution

• Address and resolve customer complaints, concerns, and issues effectively and efficiently.
• Investigate and analyse problems to identify root causes and implement solutions.

FNG System

• Understand the function and guide of using the FNG system.
• Submit servicing requests for customer.
• Assign tasks to technician.
• Liaise with FNG (servicing booking system) & Nautilus (phone support)

Servicing Appointment

• Arrange servicing appointment with customer.
• Maintain clear and concise communication with customers, ensuring they understand the information provided.

Customer Feedback

• Follow up with customers to ensure that their issues have been resolved to their satisfaction.
• Solicit and collect customer feedback to assess satisfaction and identify areas for improvement.
• Relay feedback to management, sales & technician for consideration in decision-making process.

Team Collaboration

• Collaborate with other team members and departments to resolve customer issues and improve processes.
• Share customer feedback and insights with relevant teams for product/service improvements.

Product Knowledge

• Develop and maintain in-depth knowledge of the company’s products or services to provide accurate information to customers.

Warranty Cards

• Submit online warranty for customer (from email).
• Check submission for customer.

Google Reviews Management

• Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly.

Training and Development

• Participate in training programs and workshops to enhance customer service skills and product knowledge.
• Mentor and train new customer service team members as needed.

Performance Metrics

• Meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction ratings, and call handling metrics.
• Generate monthly report for monthly business review.

Job Requirements

• Customer service experience preferred, training will be provided
• Working hours: Mondays to Fridays: 9am to 5.30pm, Alternate Saturdays: 9am to 1pm

Benefits

• Performance Bonus
• Staff Discount
• Annual Leave – 14 days per year
• Medical and Dental Benefits
• Other Leaves Benefits
• Training Opportunities
• Career Advancement
• Friendly and supportive working environment
• Work-life balance