Service Ambassador

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in integrated facilities management is seeking a Service Ambassador to ensure efficient facility management and deliver exceptional customer service. Responsibilities include maintaining office cleanliness, managing supplies, handling receptions, and providing a premium experience for guests during conferences. Candidates must have at least 3 years of customer service experience and strong communication skills.

Qualifications

• Minimum 3 years of proven customer service experience.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft applications.

Responsibilities

• Ensure efficient facility management and exceptional customer service.
• Manage office supplies and oversee bistro machines.
• Handle reception and hospitality services, ensuring a premium experience.

Skills

Customer service orientation

Verbal communication

Attention to detail

Tools

Microsoft applications

Job description

The Service Ambassador is responsible for ensuring efficient facility management and delivering exceptional customer service within the office environment. Key duties include routine maintenance of office spaces, enforcing cleanliness policies, managing office supplies, overseeing the operation of bistro machines, and coordinating locker arrangements. This role also involves reception and hospitality services, handling inquiries, guiding guests, maintaining visitor logs, updating signage, and collecting user feedback. Additionally, the ambassador provides a premium experience for conference suite guests, anticipating client needs and maintaining service standards.

Work Dynamics - Integrated Facilities Management

Housekeeping / Logistics

• Daily routine checks and maintenance of office areas, meeting rooms, workstations, mail collection, cabinets, toilets, and enforcement of clean desk policy.
• Management of office supplies including stationery, copiers & printers, confidential document boxes, VC/AV systems, telephone lines and cables, and office keys.
• Management of bistro machines and supplies such as coffee machines, water dispensers, cups & cutlery, paper towels, fridge, and sink pump servicing.
• Oversee and manage locker arrangements and users’ lists.
• Collaborate with housekeeping to ensure workplace hygiene, safety, power saving, etiquette, and noise levels.
• Handle Lost & Found management.

Reception / Hospitality Services

• Answer all incoming calls and handle inquiries promptly.
• Respond to guest/clients requests within 24 hours.
• Introduce space and guide guests to their event spots.
• Monitor visitor and space logbooks.
• Maintain and update key contact lists and signage.
• Sort and distribute mails.
• Gather user feedback for space improvements.

Provide Elevated Human Experience for Conference Suite

• Create a premium, welcoming, and hospitable experience for conference guests.
• Foster a sense of community and happiness among guests.
• Anticipate client needs through observation to create memorable experiences.
• Execute premium service standards and ensure readiness to meet expectations.
• Maintain in-depth knowledge of wine, spirits, and beverages.

Candidate Requirements

• Minimum 3 years of proven customer service experience.
• Ability to work independently and as part of a team.
• Ability to identify and track relevant community KPIs.
• Proficiency in Microsoft applications.
• Customer service orientation with good verbal communication skills.
• Attention to detail and a pleasant personality.
• Willingness to work overtime during event periods.

Other Requirements (preferred but not mandatory)

• First aid certification.
• Knowledge of HSSE and risk assessments.
• Experience in security management.
• Experience in organizing events.