Service Ambassador

Lotte Duty Free Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading duty-free retailer in Singapore is seeking a Customer Service Representative to engage with travelers and provide personalized shopping experiences. You will leverage your customer service expertise to address inquiries, recommend products, and handle transactions. The ideal candidate will have at least 3 years of experience, excellent communication skills, and a positive attitude towards customer engagement. Flexibility for rotating shifts is essential.

Qualifications

• At least 3 years of customer service experience, ideally in retail or hospitality.
• Excellent communication and interpersonal skills.
• Positive and customer-focused attitude.
• Ability to accommodate rotating shifts, including weekends.

Responsibilities

• Greet and engage with travelers in a friendly manner.
• Provide personalized shopping experiences.
• Educate customers on liquor and tobacco products.
• Handle transactions accurately.

Skills

Customer service expertise

Strong communication skills

Sales techniques

Multilingual

Job description

• Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services
• Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements
• Provide recommendations on liquor and tobacco products
• Build strong, lasting relationships with travelers through active engagement
• Proactive to utilize upselling techniques to achieve sales target
• Stay informed on duty-free allowances, age restrictions, and relevant regulations
• Resolve travelers concerns or complaints promptly and professionally
• Handle cashiering transactions accurately and efficiently
• Monitor and maintain healthy inventory levels
• Be the company's front line ambassador to uphold company's branding and image
• Housekeeping and adhere to visual merchandising guidelines provided by the management
• Any other duties assigned by the Supervisors or Managers in charge
  
  

Requirements

• At least 3 years of customer service experience in retail or hospitality industry preferred
• Excellent communication and interpersonal skills to engage with travelers effectively
• A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment
• Multilingual skills will be an added advantage to assist international travelers
• Able to commit to rotating shift hours, including public holidays and weekends
• Some level of knowledge, skill and familiarity with technology preferred