Service Advisor

Porsche Singapore Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive company in Singapore is looking for a Service Advisor to provide exceptional customer service within the workshop environment. The role includes managing the service process from initial contact through to vehicle delivery, ensuring high standards are met and fostering customer satisfaction. Candidates should be detail-oriented with excellent communication skills, and experience in the automotive sector is valued.

Qualifications

• Experience in customer service within the automotive sector.
• Ability to manage service workflows and interact warmly with customers.
• Skill in using diagnostic tools and explaining technical processes.

Responsibilities

• Serve as primary customer contact, ensuring service excellence.
• Manage service workflow, including scheduling and job order preparation.
• Ensure customer satisfaction through effective communication and follow-ups.

Skills

Customer focus

Attention to detail

Communication

Job description

Tasks

Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.

Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, using diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labor, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.Accurately document all work performed, including parts and labor, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehiclesFor more detail, salary and company information, use the apply link