Service Advisor

GSC AUTO SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

GSC AUTO SERVICES PTE. LTD. is seeking a Customer Service Representative to manage customer complaints and oversee service repair processes. The role involves liaising with technicians and suppliers while ensuring excellent customer satisfaction. Candidates should possess relevant qualifications and a Class 3 or 3A driving license.

Qualifications

• At least 2 years of customer service experience in the automotive industry.
• Strong inclination to achieve customer satisfaction.
• Possess Class 3 or 3A driving license.

Responsibilities

• Handle customer complaints and provide quotations for repair works.
• Monitor service progress and liaise with technicians.
• Assist Operation Manager in service-related matters.

Skills

Customer Satisfaction

Communication Skills

Interpersonal Skills

Education

GCE 'O' or 'N' Levels / NITEC in Automotive Technology

Job description

Job Scope:

-Handling of customers complaints and issues
-Provide quotations for all service repair works
-Monitor the progress of repair/service and keep customers updated on the repair service issues
-Liaise with Service operation/technicians for all repair/customer service issues
-Liaise with suppliers for parts purchases and assist in inventory of spare parts
-Assist Operation Manager in all service related matters, including the planning and allocation of service resources
-Coordinate with customers for technical issues to meet customer technical requirements
-Administer all documentation pertaining to costing, repair quotation and vehicle history files
-Assist customers in checking-in and out of their vehicles from the workshop
-Attend to phone calls and drive-ins to address any customer concern
-Any other ad hoc duties assigned

Requirements:

*GCE 'O' or 'N' Levels / NITEC in Automotive Technology
* At least 2 years of customer service experience preferrably in the automotive industry
* Strong inclination to achieve customer satisfaction through delivering excellent service
* Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues
*Possess Class 3 or 3A driving license.
*Good communication and interpersonal skills.
* Willing to work on Saturdays , sunday and ph and off on weekday

*Send a resume with photo to 94520288 (what'sapp only) or [e-mail] (email)