Service Administrator | Reception

DICKSON AUTO CARE CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking a Service Administrator to support the Aftersales department. The ideal candidate will oversee administrative tasks, customer interactions, and ensure smooth operations within a dynamic, family-like team environment.

Benefits

Family-like work environment

Hands-on experience with service systems

Air-conditioned workplace

Easily accessible office location

Qualifications

• At least 1 year experience in a Front Office or similar role.
• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint.
• Certification in Office Management is an advantage.

Responsibilities

• Handle day-to-day administrative tasks, maintain service records.
• Schedule service and repair appointments.
• Welcome and assist customers with queries and updates.

Skills

Customer service

Multitasking

Time-management

Initiative

Conversational skills

Education

GCE N Level or equivalent

Tools

Microsoft Office

Job description

We are looking for an organised and customer-focused individual to join our team as a Service Administrator. In this role, you’ll be the key support to our Aftersales department, ensuring day-to-day operations flow seamlessly.

Why Join Us?

• Work in a family-like environment where team members readily support one another
• Enjoy opportunities to gain knowledge and expand your understanding
• Gain hands-on experience with service systems and customer service best practices
• An air-conditioned, conducive workplace
• Easily accessible office location for a hassle-free commute to and fro work

Core Responsibilities:

• Handle day-to-day administrative tasks such as maintaining service records, preparing documents, and managing supplies
• Process documentation related to vehicle servicing, warranty claims, and service agreements
• Schedule service and repair appointments and coordinating with the service team to ensure minimal wait times
• Welcome and assist customers with queries, updates, and promotions
• Manage and organise customer data for service reminders, follow-ups, and feedback
• Support CRM efforts to enhance customer engagement and drive retention
• Assist in general operational reporting
• Coordinating closely with Service Advisors and Technicians for seamless operations
• Ensuring compliance, cleanliness, and clear communication at every step

Job Requirements:

• At least 1 year experience in a Front Office or similar role
• At least GCE N Level or equivalent
• Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint
• Certification in Office Management will be an advantage
• Good initiative and conversational skills
• Able to multitask with good time-management skills