Service Administrator

Simpson Marine (SEA) Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A marine services company in Singapore seeks a Service Administrator to ensure smooth operations in the service department. The role involves coordinating with the Regional Service Manager, maintaining records in the CRM system, and managing communication with contractors and clients. Candidates should possess at least a diploma and have 3 years of experience. Strong customer service and administration skills are essential for this position.

Qualifications

• At least 3 years of working experience in the related field.
• Ability to quickly learn nautical terms.
• Preferably Senior Executive specialized in Clerical/Administrative Support.

Responsibilities

• Provide co-ordination and administrative support to the Regional Service Manager.
• Maintain and update records of boats and clients in CRM/ORION.
• Negotiate prices and payment terms with contractors and suppliers.
• Prepare quotations for clients and generate invoices for works.
• Assist with travel and accommodation arrangements for the service department.

Skills

Customer service

Administration

Education

Diploma/Advanced/Higher/Graduate Diploma

Job description

The Service Administrator will work closely with the Regional Service Manager to ensure smooth daily operations of the service department.

Service Administration

• Provide co-ordination and administrative support to the Regional Service Manager

• Communicate effectively via phone/email/fax with our regional offices and dealer shipyards

• Effectively maintain and update records of boats and clients in our internal CRM/ORION system and make full use of each shipyard software systems to record and approve warranty claims

• Develop and implement standard operating procedures for the service department

• Maintain effective and timely communication with engineers and obtaining regular update for all work orders (planned, current and outstanding)

• Negotiate prices and payment terms with contractors and suppliers

• Prepare and process purchase orders for parts or services from suppliers

• Prepare quotations for clients

• Generate invoices for works and ensure that payments are received in a timely manner

• Schedule thrid party contractors and liaise with our engineers

• Maintain proper filing systems online and offline

• Prepare and assist for yacht handovers, including any documents or folders for owners

• Assist with travel and accommodation arrangements for service department

• Schedule and monitor service staff holidays, sick leave, planned leave to ensure that all planned works are completed on time and with sufficient manpower

• Assist with the management of the company stock boats , crew, berthing, deliveries and related documentations

• Assist with the organization of the boat show and other company events

• Record and address and invoice to the related customer or department the labor hours of the services staff

• Collaborate closely with other SEA Service administrator to ensure procedure and recording are harmonized on a regional level and that records are easily accessible from any other SEA service department

General Office Administration

• Answering calls and attending to walk-in visitors

• Procurement of office stationery, equipment and pantry supplies

• Manage all incoming and outgoing courier

• Co-ordinate with Sales office administrator for office operations

• Work closely with finance department for incoming and outgoing payments

• Assist with any ad-hoc tasks assigned by management

Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diplomain any field.

• At least 3Year(s) of working experience in the related field is required for this position.

• Required Skill(s): Customer service, administration

• Preferably Senior Executive specialized in Clerical/Administrative Support or equivalent.

• Quick learning to nautical terms is essential

• Flexible work arrangement can be discussed