Senior / UX Designer, Digital Society Products (MCCY Discovery Team)

Government Technology Agency; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Join the Government Technology Agency as a Senior UX Designer to spearhead digital transformation projects. You'll work collaboratively to design impactful solutions that enhance citizen services and improve user experiences. With a focus on Agile methodologies, you'll lead user research and design, contributing to Singapore's Smart Nation vision while engaging with diverse stakeholders.

Benefits

Opportunities for growth and professional development

Flexible work arrangements

Inclusive workplace

Qualifications

• 7+ years of UX experience across research and design.
• Experience in change management and guiding design thinking.
• Skilled in managing projects and timelines.

Responsibilities

• Lead user research and usability testing.
• Translate insights into artifacts like wireframes and prototypes.
• Collaborate with teams to define and ship user-centered solutions.

Skills

UX Research

Interaction Design

Project Management

Collaboration

Communication

Tools

Figma

Miro

Job description

What the role is:

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

What you will be working on:

The Government Digital Product (GDP) Team spearheads the digital transformation of government. We are a team of technologists in GovTech that design and develop software applications that help government agencies better serve the needs of Singaporeans. We adopt an Agile development approach and work towards adopting tech best practices and cutting edge tools. Our team in GDP aims to improve lives by empowering change with the right technologies and better user experience. This role sits with the Digital Society Products (DSP) division as a member of the discovery team working on Ministry of Culture, Community & Youth (MCCY) Projects. The office is located at Eclipse Building (previously known as Sandcrawler).

We’re hiring a Senior / UX Designer to work closely with Product Manager and Tech Lead in a triad model to design digital services that work—both for citizens and the public officers who deliver them. This will be a position with the discovery team supporting the Ministry of Culture, Community & Youth (MCCY) in discovery and inception.

You’ll uncover and design solutions that span citizen-facing platforms and internal government systems, helping teams see the whole picture and deliver meaningful change. This is a hands-on individual contributor role ideal for someone who’s confident in both research and design, thrives on collaboration, and has a bias towards action.

[What you will be working on]

• Plan and lead user research, usability testing, and service blueprinting to uncover needs and pain points across platforms

• Translate insights into actionable artefacts—journey maps, wireframes, prototypes, and interaction flows

• Collaborate in a triad with Product and Tech to define, test, and ship user-centred solutions

• Apply a product mindset: balance user needs, business goals, and technical feasibility

• Guide public officers and partners through design thinking approaches, shaping new ways of working and building design maturity

• Engage external agencies, users, and stakeholders with empathy and clarity

• Advocate for and apply accessibility standards, inclusive design, and design system components

• Contribute to a shared culture of design by collaborating with other designers across teams

What we are looking for:

• 7+ years of UX experience across research, interaction design, and end-to-end delivery

• Experience supporting change or transformation efforts, and guiding others in design-led ways of thinking

• Strong product mindset: able to prioritise, frame trade-offs, and iterate toward impact

• Strong project management skills: to plan, manage timelines, and coordinate across stakeholders

• Skilled in Figma, Miro, and research/testing tools

• Clear, confident communicator with excellent facilitation skills—comfortable running workshops and engaging diverse stakeholders

• Collaborative, proactive, and comfortable navigating ambiguity

• Bonus: Experience working in or with government agencies, or familiarity with public sector processes and constraints

Why Join Us?

• Be part of a discovery and inception team driving digital transformation at a national scale

• Collaborate with talented professionals across diverse disciplines

• Work on impactful projects that improve the lives of residents living in Singapore

• Enjoy opportunities for growth and professional development

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers

About Government Technology Agency

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!Learn more about GovTech at tech.gov.sg.