Senior Training Officer

HYPERSCAL SOLUTIONS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading social enterprise organization in Singapore seeks a Programme Manager to oversee the training programs for persons with intellectual disabilities. The role requires strong organizational skills, experience in team management, and a passion for inclusivity. Responsibilities include managing staff, engaging community resources, and ensuring high-quality programme delivery. Candidates should have a diploma or degree in a related field and 3+ years of relevant experience.

Qualifications

• Minimum 3 years of relevant experience managing a small team (10 staff) preferred.
• People-oriented team player with good organisational skills.
• Passionate about working with people with intellectual disabilities.

Responsibilities

• Manage programme adherence to trainee assessments and individualized training plans.
• Provide mentorship and supervision for Training Officers (TOs).
• Engage community resources to promote trainees' independence.

Skills

Organisational skills

People management

Interpersonal skills

Communication skills

Patience

Education

Diploma/Degree in Special Education, Disability Studies or similar

Job description

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

Programme Management & Development

• Ensures the Centre programme adheres to all requirements pertaining to trainees' assessment/evaluation, individualized training plans and motivational and behavioral management for trainees.
• Constantly seeks the best practice approaches in training, intervention and management methodology and techniques to be innovative in programme delivery.
• Seeks to constantly involve caregiver engagement in the programmes and provides an open feedback avenue through programmes like CSI and CLR sessions.
• Ensures best practices in the management of trainees are carried out in terms of being consistent and timely, age-appropriate, person-centric and embrace human life-cycle approaches in programme planning.
• Facilitates and supports the Units in case conferences and reviews, establishing a team approach with Training Officers (TOs), Allied Health Professionals (AHP) and Caregivers in all case management processes.
• Constantly explores and shares new training methodology and introduce innovative techniques to the Centre
• Documents and reports matter concerning trainees' health, safety and security.

Staff Management & Development

• Ensures sufficient and efficient manpower plans and allocations are in place at all times for service and operational exigency and stands in to cover TOs' duties as and when required.
• Provides supervision, support and mentorship for TOs.
• Orientates, facilitates, guides and mentors new staff in executing their roles and responsibilities of TOs.
• Builds good TOs teams and nurtures collaborative working environment to achieve the collective outcomes of the Centre Programmes.
• Monitors and ensures TOs carry out all planned programmes and activities.
• Monitors and audits TOs strictly adhering to the centre guidelines and protocols.
• Conducts regular team meetings to disseminate information and encourage sharing of best practice in trainee management.
• Identifies training programmes/courses for TOs to be equipped with relevant skills to manage assigned projects and develop training programmes for trainees.
• Gives regular feedbacks, monitors staff performance and conducts the TO's annual performance reviews.

Staff Management & Development

• Ensures sufficient and efficient manpower plans and allocations are in place at all times for service and operational exigency and stands in to cover TOs' duties as and when required.
• Provides supervision, support and mentorship for TOs.
• Orientates, facilitates, guides and mentors new staff in executing their roles and responsibilities of TOs.
• Builds good TOs teams and nurtures collaborative working environment to achieve the collective outcomes of the Centre Programmes.
• Monitors and ensures TOs carry out all planned programmes and activities.
• Monitors and audits TOs strictly adhering to the centre guidelines and protocols.
• Conducts regular team meetings to disseminate information and encourage sharing of best practice in trainee management.
• Identifies training programmes/courses for TOs to be equipped with relevant skills to manage assigned projects and develop training programmes for trainees.
• Gives regular feedbacks, monitors staff performance and conducts the TO's annual performance reviews.

Event, Activities and Volunteer Management

• Oversees plans for internal and external events and activities organized for trainees' development and social integration.
• Engages community resources to foster trainees' independence in the community and increase public awareness of persons with special needs thus promoting inclusion in the Community.
• Promotes Volunteer engagement events and activities, monitors and evaluates such volunteer involvement programmes.

Business Unit Operations

• Actively manages and monitors the Centre's Social Enterprise Units and contract work assignments for the trainees' work engagement, employment programmes.
• Works closely with the Social Enterprise Team to develop potential new products and services for Social Enterprise Units and explore new work assignments with stakeholders.
• Studies new work assignments, redesigns and plans work process flow in collaboration with Occupational Therapist to enable work to be completed efficiently by the EDC trainees.
• Assigns and allocates staff and trainees for the new work assignments.

Administrative & Operations

• Tracks and compiles all training, case management and other operational documentations and reports for accountability and reporting to Management and Funding Bodies eg. ITPs, Muster etc.
• Prepare reports on the trainees' programme outcomes, incidences and others as required.
• Assists in purchase requisition for areas concerning trainees' programmes and activities.
• Ensures that facilities and spaces for trainees are safe and conducive and reports accordingly on areas of concern to Centre Management.

QUALIFICATIONS

• Diploma/Degree in any relevant discipline e.g. Special Education, Disability Studies, Social Work, Psychology, Occupational Therapy, Physiotherapy.

OTHER INFORMATION

• Minimum 3 years of relevant experience in managing a small team (10 staff) would be an advantage.
• Good organisational and people management skills
• People-oriented team player
• Good interpersonal and communication skill
• Passion and great deal of patience to work with people with intellectual disabilities

Please note that your application will be sent to and reviewed by the direct employer - MINDSG LTD