SENIOR TRAINING EXECUTIVE / ASST TRAINING MANAGER

Amara Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore is seeking a Training Coordinator to support the Training Manager in enhancing employee engagement through training and development. This role involves preparing and conducting training sessions, monitoring their effectiveness, and maintaining training standards. The ideal candidate will possess 3-5 years of relevant experience, exceptional communication skills, and a proactive approach to training administration.

Qualifications

• 3 to 5 years of experience in a hotel or training capacity.
• Excellent communication and interpersonal skills.
• Able to work independently with good time management.

Responsibilities

• Conduct classrooms and on-the-job training.
• Monitor training effectiveness and performance.
• Provide coaching and mentoring of newly hired staff.

Skills

Excellent communication

Interpersonal skills

Time management

Positive role model

Initiative

Education

ACTA qualifications

Training certifications

Tools

MS Office Applications

Job description

Summary

Supporting the Training Manager in Training & Development with employee engagement

Job Description

• Preparation, faciliating, conductng of classrooms and on-the-job training
• Monitor training effectiveness of programmes delivered
• Perform training administration duties and maintain training records
• Design and develop On The Job training plan
• Maintain and develop internal support to achieve service quality standards
• Accompany evaluations with meaningful and constructive feedback
• Analyze service metrics to identify service gaps and call for improvement
• Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
• Provide coaching and mentoring of newly hired on board
• Maintain library of training resources and aids
• Liaise with various stakeholders and external parties for any training requirements
• Actively support and recommend continuous improvement pertaining to training processes
• Contribute to the team culture in a positive manner
• Any other adhoc projects/tasks delegated by the training manager

Job Requirements

• 3 to 5 years of experience in a hotel or training capacity
• ACTA qualifications or other training certifications would be advantageous
• Excellent communication and interpersonal skills to engage employees and also external parties at various levels
• Able to work independently and has good time management skills
• Demonstrate initiative and assertiveness towards responsibilities
• Positive role model who is able to engage groups of diverse size and background
• Proficient in MS Office Applications