Senior Telesales Executive

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

Join Singtel Group as a telesales executive and empower every generation through impactful sales initiatives. Responsibilities include meeting sales targets, providing excellent customer support, and mentoring junior staff. Ideal candidates possess a diploma or GCE 'A' Level and have a strong customer-focused mindset with effective communication skills.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Minimum 2 years’ experience in telesales or telemarketing.
• Basic understanding of internet and telecommunications services.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Meet or exceed individual sales targets for Singtel TV GA products.
• Serve as a Singtel brand ambassador, delivering a positive customer experience.
• Support and mentor junior telesales executives.

Skills

Customer-focused

Self-motivated

Excellent verbal communication

Excellent written communication

Interpersonal skills

Education

Diploma in any field

GCE 'A' Level

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Meet or exceed individual sales targets for Singtel TV GA products, broadband services, revenue goals, and churn rate reduction.
• Deliver effective sales pitches tailored to current promotions, product updates, and company policies.

2. Administrative & Operational Support

• Consistently meet key performance indicators (KPIs) set by the company.
• Handle escalated issues from customers, Customer Service, Sales Support, and other internal teams with professionalism and efficiency.
• Uphold the organization’s Core Values:
• Cultivate a Growth Mindset, Operate with Integrity, Make Customer First, Maximize Teamwork, Innovate with a Challenger Spirit and Take ownership.

3. Customer Experience

• Serve as a Singtel brand ambassador, delivering a positive and consistent customer experience.
• Support the implementation of Customer Experience (CE) strategies within the telesales team.
• Assist Team Leaders in improving Customer Experience (CE) Score

4. Other responsibilities

• Mentorship & Guidance: Support and mentor junior telesales executives in achieving their targets and improving sales effectiveness.
• Quality Assurance: Perform call reviews and provide feedback to team members to uphold quality standards.
• Training Support: Assist Team Leaders and Sales Trainers in onboarding and upskilling new hires.
• Process Improvement: Identify gaps in sales processes or customer handling and propose enhancements to drive better performance and customer satisfaction.
• Performance Reporting: Provide insights and recommendations during sales reviews; share best practices to improve overall team outcomes.

Skills for Success

• Diploma in any field with a minimum of 2 years’ experience in Telesales or telemarketing, OR
• GCE ‘A’ Level with at least 6 months’ sales experience.
• Basic understanding of internet and telecommunications services.
• Customer-focused, self-motivated, and results-driven.
• Excellent verbal and written communication skills in English.
• Strong ability to engage, connect, and build rapport with customers.
• Effective team player with sound interpersonal skills.
• Energetic, enthusiastic, and professional demeanor.
• Comfortable working in a fast-paced, target-driven environment.
• Able to commit to a rotating shift: 12:00 PM – 9:00 PM, 5 days per week (Sunday fixed off).

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.