Senior Technical Support Engineer

Heraeus Materials Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Heraeus Materials Singapore Pte Ltd seeks a Senior Technical Support Engineer to provide extensive technical support to APAC customers regarding solder materials and processes. This role demands a Bachelor’s degree in engineering with at least 8 years of experience in semiconductor applications. The company offers a collaborative environment promoting professional growth, while the engineer will frequently travel for on-site support.

Benefits

Competitive remuneration

Professional development opportunities

Employee well-being benefits

Qualifications

• 8 years of experience in Semiconductor Solder Paste and SMT processes.
• Knowledge of Die Attach applications and failure analysis.
• Strong skill sets in operating SMT machines and lab equipment.

Responsibilities

• Provide technical support for assembly materials including solder products.
• Analyze data and propose solutions for improving assembly material performance.
• Offer technical consultation and on-site support to customers.

Skills

Technical Problem Solving

Communication

Presentation

Design of Experiments (DOE)

Assembly Materials Knowledge

Knowledge of Occupational Health and Safety (OHS)

Knowledge of Environmental Management Systems (EMS)

Education

Bachelor’s Degree in Material/Mechanical Engineering

Tools

MS Office

Minitab

JMP

AutoCAD

Job description

About the role

Heraeus Materials Singapore Pte Ltd is seeking a full-time Senior Technical Support Engineer to join our team in the Pioneer Sector West Region. In this role, you will provide technical expertise and support to our customers, ensuring the successful application and operation of our products and solutions.

What you'll be doing

• Responsible for technical support in assembly materials that include solder wire, solder paste product (for SMT & SiP module) and Pressure/Non-pressure sinter paste for APAC customers.

• Data collection using all related equipment in the lab, analyze and propose solutions and improvements for enhancing robustness of Heraeus assembly materials. These includes collaboration with external 3rd party external lab services.

• Provide technical consultation and guidance to customers on the application of Heraeus assembly materials for customers’ product application.

• Provide on-site customer support with capabilities and understanding of related Heraeus product, process flow, equipment and process windows for problem solving and analysis.

What we're looking for

• Bachelor’s Degree in Material/Mechanical Engineering or equivalent practical experience

• At least 8 years of experience in Semiconductor Solder Paste and SMT process. Experience in power module or SiP package is preferred

• Knowledge of Die Attach application in semiconductor soldering & sintering material, their process, technology and failure analysis

• Knowledge on use of software like MS Office, Minitab or JMP, AutoCAD

• Knowledge in Occupational Health and Safety (OHS) and Environmental Management Systems (EMS).

• Strong skill sets in operating all SMT machine, Lab equipment, Technical Problem Solving, Design of Experiments (DOE), FA & CSAM

• Good communication and presentation skill.

• Frequent travel about 50 - 70%

About us

At Heraeus Materials Singapore Pte Ltd, we are committed to providing a supportive and enriching work environment for our employees. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your well-being and work-life balance. Our team-oriented culture encourages collaboration, innovation, and continuous learning, making Heraeus an excellent place to advance your career in process engineering.