Senior Technical Lead - Storage & Systems (MSP)

THE HACENS TALENT PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

THE HACENS TALENT PTE. LTD. seeks an experienced L3 Storage & Systems Engineer to own complex incidents end-to-end.

You will coordinate across virtualization, storage arrays, SAN fabric, and cloud infrastructure, providing RCA reports and proactive improvements. The role involves client engagement, monthly reviews, and occasional travel to Thailand, with 24x7 on-call rotation. You should have 5+ years in enterprise storage/IT, certifications (VMware, Veeam, Microsoft, or storage vendors), strong

Qualifications

• Minimum 5 years’ experience supporting or implementing system and storage infrastructure.
• At least 2 years at L3 / senior escalation level in managed services, system integrator or enterprise environment.
• Proven track record of leading P1 incident resolution and writing RCA reports.
• Professional-level certification in at least one core area (VMware, Veeam, Microsoft, Red Hat, storage vendor).
• Proficiency in English (written and spoken); basic Chinese is a plus.
• Willing to participate in a 24x7 on-call rotation and travel to Thailand when required.

Responsibilities

• Act as the L3 escalation point for system and storage incidents and own them through to closure within SLA.
• Lead P1/P2 incidents end-to-end, run the technical bridge and communicate updates to clients and management.
• Troubleshoot complex issues across server hardware, storage, SAN fabric, hypervisor, OS, AD/MS workloads, M365, backup/DR and cloud infra.
• Raise and drive vendor support cases and manage vendor timelines.
• Participate in 24x7 on-call rotation as after-hours escalation point.

Skills

L3 escalation

Incident management

Root cause analysis

Technical leadership

Client engagement

English proficiency

Willing to travel

Continuous improvement

Education

Degree in Engineering, Computer Science or IT

Tools

VMware vSphere

VMware vSAN

Hyper-V

Veeam Backup & Replication

Dell/EMC Unity

HPE ProLiant

NetApp AFF

Hitachi storage

Job description

THE HACENS TALENT PTE. LTD. seeks an experienced L3 Storage & Systems Engineer to own complex incidents end-to-end.

You will coordinate across virtualization, storage arrays, SAN fabric, and cloud infrastructure, providing RCA reports and proactive improvements. The role involves client engagement, monthly reviews, and occasional travel to Thailand, with 24x7 on-call rotation. You should have 5+ years in enterprise storage/IT, certifications (VMware, Veeam, Microsoft, or storage vendors), strong