Senior Technical Delivery Manager

PEOPLE PROFILERS (SERVICES) PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A technology services firm in Singapore is seeking an experienced professional to oversee technical demand planning and vendor governance within the Cards Technology domain. You will drive governance, ensure compliance, and maintain strong relationships with stakeholders. Ideal candidates have at least 10 years of experience in banking IT, along with a Bachelor’s or Master's degree in relevant fields. The role demands excellent communication and leadership abilities.

Qualifications

• 10+ years in banking IT services with cards technology.
• Experience managing complex projects.
• Familiar with process governance methodologies.

Responsibilities

• Manage project demand forecasting and resource planning.
• Oversee project approvals ensuring compliance.
• Build relationships with stakeholders and partners.

Skills

Leadership

Analytical thinking

Communication

Problem-solving

Negotiation

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Cardlink

VisionPlus

CICS/Cobol

CACS

2C2P

Arcot

Job description

We are seeking a seasoned and strategic professional to support technical demand planning, vendor governance, and risk assurance within the Cards Technology domain. This role is pivotal in driving operational excellence, regulatory compliance, and governance across our cards department.

Job Responsibilities

• Manage and support project demand forecasting and resource planning for Technology & Operations (T&O), ensuring alignment with business priorities across new project initiatives, Run-The-Bank (RTB), and Quarterly Releases (QR).
• Oversee project demand approvals within the Cards Department to ensure compliance with governance schedules.
• Monitor RTB demand and obsolescence risks that may impact delivery timelines.
• Support the Cards Tech Demand Forum to drive alignment among senior stakeholders for team formation and resource planning.
• Review project requirements and details prior to approving resource assignments.
• Review and approve project documentation, e-memos, and quarterly vendor evaluations.
• Promote consistency and quality through the Client’s Service Delivery Management (SDM) process.
• Manage third-party vendors and outsourcing engagements, ensuring compliance with contractual and regulatory requirements.
• Build and maintain strong relationships across internal departments and with external partners.
• Prepare and present dashboards, performance metrics, and management reports to senior leadership.
• Communicate effectively with both technical and business stakeholders.
• Escalate issues impacting project schedules in a timely manner and propose appropriate workarounds or resolutions.
• Ensure all project documentation adheres to bank standards.
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

Job Requirements

• Minimum Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related field.
• At least 10 years of experience in banking IT services, with a strong understanding on cards technology, risk management, and vendor governance.
• Demonstrated success in managing and overseeing complex projects with strong governance practices.
• Excellent leadership, analytical thinking, and communication abilities.
• Experience and have technical knowledge of cards platforms (e.g., Cardlink, VisionPlus), mainframe systems (CICS/Cobol), and related applications (e.g., CACS, 2C2P, Arcot).
• Familiarity with process governance and risk methodologies.
• Knowledge/exposure in project management and stakeholder engagement.
• Strong problem-solving, negotiation, and decision-making capabilities.
• Business domain knowledge covering areas of cards, e-commerce, portals, collections, loyalty rewards and open banking is preferred
• Experienced in managing and maintaining both new and existing vendor relationships ensuring that vendors fulfill their contractual obligations. Knowledge of best practices in procurement and strategic sourcing.
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Experience in working with teams located across multiple countries and an ability to interact with different cultures
• Knowledge in cards risk and compliance will be a plus.
• Strong negotiation, management, and decision-making skills

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to [e-mail]

Berlyn Lum Miao Yu

Registration Number: R1766577

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com