Senior Technical Consultant - Core Business Workflows

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A technology services company in Singapore is seeking a Senior Technical Consultant to configure the ServiceNow Platform for optimum workflows. The ideal candidate has over 8 years of experience delivering ServiceNow solutions, expertise in integrating AI into business processes, and a strong collaborative spirit. This role involves leading workshops, designing solutions, and maintaining certifications. You will drive customer outcomes and improve business processes through ServiceNow capabilities.

Qualifications

• Proven experience in developing and delivering ServiceNow solutions.
• Ability to integrate AI into workflows and decision-making.
• Success in driving complex issues through analysis and resolution.

Responsibilities

• Configure ServiceNow Platform based on leading practices.
• Participate in workshops to establish future-state processes.
• Design and deliver ServiceNow solutions following standards.

Skills

ServiceNow knowledge

Business process expertise

AI integration experience

Project management

Collaborative skills

Education

8+ years experience or equivalent education

Tools

ServiceNow platform

Job description

What you get to do in this role:

The Expert Services Senior Technical Consultant is responsible configuring ServiceNow Platform based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Apply ServiceNow knowledge and Core Business Workflows (formerly Employee Workflows) domain expertise in customer engagements to provide optimum workflows.
• Participate and sometimes lead workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow Core Business Workflows solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows).

To be successful in this role you have:

• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments, preferably with the Core Business Workflow products
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years experience as part of a professional services organization; or equivalent education/experience
• Ability to travel up to 50%
• Industry domain expertise in Government, Public Services, Financial Services, Healthcare
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications and micro certifications for the Core Business Workflows suite of products