Senior Technical Analyst

TRAYPORT PTE. LIMITED; Singapore; Hybrid; SGD 60,000 - 85,000; Full time

Job summary

A global technology company in Singapore is looking for a Senior Technical Analyst to join their Technical Client Management and Support team. This hybrid role involves developing automated trading solutions and managing client relationships. The ideal candidate will have strong technical support experience, proficiency in scripting languages like Equilla and Python, and excellent communication skills. Ideal for someone passionate about financial markets and technology.

Benefits

Flexible work arrangements

Generous leave policies

Supportive leadership

Qualifications

• Experience in a fast-paced, client-facing environment.
• Ability to resolve complex issues across applications and data workflows.
• Hands-on experience with application programming or scripting languages.

Responsibilities

• Design and maintain automated trading scripts using Equilla.
• Develop Python-based APIs for workflow automation.
• Troubleshoot technical issues in trading applications.

Skills

Technical support

Analytical skills

Problem-solving

Communication

Education

Degree in Computer Science or related field

Tools

Equilla

Python

SQL Server

Job description

Venture outside the ordinary - Trayport Careers

Trayport is part of the TMX group of companies that includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organisations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Role
You will join our Technical Client Management and Support team as a Senior Technical Analyst, with a specialised focus on Data Consulting and Application Development. This hybrid role blends technical application development with frontline client management in a fast-paced environment, supporting trading and analytical platforms used across global energy markets.

You’ll play a hands-on role in designing, maintaining, and enhancing internally developed applications and scripts, many of which are business-critical to our clients' trading operations. In addition to issue resolution and integration work, you’ll advise clients on how to optimise data workflows and contribute to the evolution of our platforms through automation, scripting, and custom tooling.

Acting as both a technical specialist and a client-facing consultant, you will collaborate closely with internal stakeholders and external clients to deliver robust, scalable solutions, with strong opportunities for growth and ownership.

Responsibilities

• Designing, developing, and maintaining automated trading scripts using Equilla within Trayport’s Tradesignal charting and analysis product to support front-office trading strategies.
• Developing Python-based APIs and integration tools from our primary trading platform, Joule, to automate workflows and enhance data accessibility across systems.
• Troubleshooting and resolving technical issues related to internally developed applications and scripts, ensuring continuity and reliability of trading operations.
• Documenting scripts, APIs, and technical processes to maintain operational clarity and ensure developer continuity within our trading platforms.
• Managing critical support and client relationships, including confidently handling complex technical support cases and taking ownership of critical incidents. Builds and manages direct relationships with assigned clients, ensuring clear communication, timely issue resolution, and long-term client satisfaction.
• Driving client enablement and knowledge transfer by delivering product demos and tailored training to clients, contributing to documentation of key workflows and recurring issues, and mentoring new starters through onboarding and informal coaching.
• Leading cross-functional delivery and internal representation, acting as the voice of the client within the business to ensure successful product and service delivery. Collaborates across departments, authorises deployments and Request For Change (RFCs), and supports the rollout of complex workflows.
• Providing strategic insights and supporting growth initiatives through the preparation of data summaries and reports for senior management (SMT) meetings, contributing relevant client and market insights to internal discussions, and helping prioritise product enhancements using feedback, research, and usage metrics.

The Person

• Thrives in a dynamic, client-facing environment, with the ability to prioritise effectively to provide solutions.
• Brings strong analytical and problem-solving skills, capable of navigating complex issues across data, applications, and trading workflows.
• Communicates clearly and confidently with both technical and non-technical stakeholders, translating complex ideas into practical solutions.
• Detail-oriented and methodical, with a structured approach to documentation, troubleshooting, and application development.
• Proactive and self-motivated, with a strong sense of ownership and accountability when managing client issues, integrations, or incidents.
• Works collaboratively across teams and time zones, while also able to operate independently and drive tasks through to completion.
• Demonstrates a strong interest in financial markets, data flows, and the intersection of technology and trading operations.

Skills and Experience
Essential

• Proven experience delivering high-quality technical support in a fast-paced, client-facing environment, ideally involving business-critical systems.
• Strong analytical and problem-solving skills, with the ability to investigate and resolve complex technical issues across applications and data workflows.
• Hands-on experience working with application programming or scripting languages, including developing or modifying Equilla scripts within the Tradesignal platform to enhance trading and analytical use cases.
• Excellent time management and multitasking abilities, capable of balancing multiple client requests and internal priorities while maintaining accuracy and attention to detail.
• Demonstrated ability to quickly absorb new information, think critically under pressure, and make informed decisions in a production environment.
• Clear, professional communication skills (both written and verbal), with the confidence to engage effectively with clients, developers, and business stakeholders.
• A degree in a technical or analytical field (e.g., Computer Science, Engineering, Information Systems), or equivalent practical experience in a hands-on technical role.

Desirable

• Experience in a trading, financial, or commodities environment, particularly with exposure to front-office workflows.
• Proficiency with Equilla scripting for custom indicators, strategy automation, and data visualisation within Tradesignal.
• Familiarity with Trayport products such as Joule and Tradesignal, or similar energy trading systems.
• Working knowledge of Python scripting and APIs, including experience in troubleshooting or integrating external systems.
• Understanding of networking fundamentals (e.g., TCP/IP), and experience using SQL Server for analysis and troubleshooting.

In the market for…

Excitement - Explore emerging technologies, digital finance, and innovation that are shaping the future of global markets. Experience the energy of market movement while grounded in the strength of nearly 200 years of proven success.

Connection - With hubs in some of the world’s most multicultural cities, we leverage our global footprint to create meaningful connections and a strong sense of belonging, while delivering impact on a global scale.

Impact - We do more than power platforms; we use our talents to run mission-critical systems that drive economic progress and innovation. Our employee-led Team Impact also helps extend this reach into communities through our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness is the foundation of performance and team cohesion. With a cloud-first, hybrid workstyle, generous leave policies, and a people-first culture, we support a life well lived.

Growth - Whether it's growing our business or our people, Trayport is a place for those with a growth mindset, action-takers who are energised by the pursuit of ambitious goals and long-term success.

Ready to enrich your career with meaningful work, supportive leadership, and the flexibility and programs to help you thrive as part of #TeamTrayport? Apply now.

Trayport is committed to fostering a respectful, inclusive, and collegial workplace that reflects the diversity of the communities in which we operate. We provide accommodations throughout the application and employment process where required.