Senior Technical Account Manager

Recorded Future; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Recorded Future is seeking a Technical Advisor to manage customer accounts, ensuring successful intelligence outcomes from onboarding to renewal. This role requires 5-7 years of experience in cyber threat intelligence and a strong understanding of security frameworks like MITRE ATT&CK and NIST.

The ideal candidate will excel in stakeholder management and communication, translating complex intelligence into actionable insights. This includes collaborating with SOC teams and leading strategic customer success initiatives.

Recorded Future champions diversity and invites candidates from all backgrounds to apply.

Qualifications

• 5-7 years of experience in customer-facing cyber threat intelligence roles.
• Excellent understanding of intelligence principles and frameworks.
• Proven success in account health management and risk mitigation.

Responsibilities

• Own technical success of customer accounts from onboarding to renewal.
• Monitor and drive intelligence platform adoption.
• Collaborate with cross-functional teams to ensure unified customer experience.

Skills

Communication skills

Analytical skills

Stakeholder management

Cybersecurity knowledge

Customer management

Education

Bachelor's Degree in Cyber Security or related field

Tools

Intelligence platforms

SIEM

APIs

Job description

Recorded Future is looking for a seasoned and trusted technical advisor who excels at blending strategic insight with hands‑on expertise. You can translate complex intelligence and security concepts into tangible and measurable customer value. You are proficient at tailoring your consultative engagement for both tactical and strategic audiences, mapping technical intelligence outcomes to quantifiable business risk reduction. Equipped with strong business acumen, you’re comfortable engaging at all organisational levels, from SOC analysts to CISO’s, and consistently drive successful intelligence outcomes through deep customer understanding, robust stakeholder relationships, and proactive guidance, helping organizations to fully realise the value of Recorded Future’s Intelligence Cloud through unquestionable intelligence‑driven ROI and risk reduction.

What You’ll Do:

• Own the technical and strategic success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
• Partner with customers to define and deliver intelligence‑led outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
• Monitor and drive intelligence platform adoption, analyse usage patterns and integration health to ensure sustained operational success
• Conduct regular executive and technical business reviews, presenting value‑realisation metrics and maturity progression
• Proactively identify and mitigate risks to account health and renewal, including budget‑related constraints, competitive pressure and loss of champion or stakeholder turnover
• Preempt customer needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
• Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat‑hunting, vulnerability management and other security teams on configuration, data integration, and optimisation
• Design and execute strategic customer success and intelligence adoption plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross‑functional Recorded Future teams
• Collaborate cross‑functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
• Lead bespoke intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
• Serve as a trusted advocate and voice of the customer, influencing product direction and services innovation
• Mentor team members and contribute to continuous improvement of advisory methodologies
• Appropriately manage multiple complex and competing priorities, while maintaining world‑class levels of quality consistency at all times in alignment with organisational metrics and KPI’s
• Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at‑risk accounts and high‑impact issues.

What You’ll Bring:

• Experience: 5‑7 years of consulting or other customer‑facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor settings. Experience across one or more key security related domains including intelligence, security operations, vulnerability management, GRC, threat‑hunting or incident response.
• Expertise: Excellent understanding of intelligence principles, concepts, frameworks and tradecraft, intelligence operationalisation and application in operational environments, and robust situational awareness of the broader threat landscape. Technical fluency with intelligence platforms, APIs, data feeds, security integrations (SIEM, TIP, SOAR etc), SaaS architectures and data‑driven security operations.
• Soft Skills: Excellent verbal and written communications, innate attention to detail, proven ability to translate intelligence insights into actionable and measurable business and security outcomes, proficiency in communicating complex concepts to diverse technical and non‑technical audiences up to and including the C‑suite. Strong analytical, presentation and stakeholder management skills.
• Customer Management: Proven success in account health management, risk mitigation, retention and growth. Experience in monitoring adoption metrics, usage trends and integration performance.
• Knowledge: Fundamental understanding of the Intelligence Lifecycle, common security frameworks including MITRE ATT&CK, NIST, Diamond Model and the Cyber Kill Chain.
• Education: Bachelor's Degree or related experience in cyber security, computing science, intelligence studies or related field. Industry certifications such as CISSP, GCTI, GCIH etc.

Preferred Qualifications:

• Customer obsessed
• Fascinated by the adversary and boundless curiosity
• Adaptive and proactive self‑starter with a passion for impact
• Consultative mindset
• Strategic communicator
• Collaborative team player, and outcome‑driven professional who thrives in fast‑paced, dynamic, customer‑facing environments
• Ability to lead complex, multi‑stakeholder initiatives across technical and business teams

We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.