Senior Technical Account Engineer

Sumo Logic; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading cloud analytics company in Singapore is seeking a Senior Technical Account Engineer. This role involves assisting clients in leveraging the Sumo Logic platform, developing mitigation strategies for adoption risks, and driving customer growth through engagement with technical practitioners and executives. The ideal candidate will have extensive SaaS experience, strong problem-solving skills, and be fluent in Japanese and English. This position offers opportunities for strategic engagement with executive teams and requires travel for customer visits as necessary.

Qualifications

• 10+ years of technical experience.
• Proven track record in managing customer accounts.
• Experience in SaaS and DevOps environments.

Responsibilities

• Assist customers in using Sumo Logic effectively.
• Conduct Quarterly Business Reviews with customers.
• Develop growth strategies and mitigate risks for customer accounts.

Skills

Japanese & English speaker

Technical experience

Customer satisfaction

Relationship management

Communication skills

Cyber Security knowledge

Curiosity for learning

Tools

AWS

Azure

Cloud services

SQL

Kubernetes

Monitoring platforms (e.g., Splunk)

Job description

Senior Technical Account Engineer (Japan)

About the job

Sumo Logic Inc. empowers the people who power modern digital business. Through its SaaS analytics platform Sumo Logic enables customers to deliver reliable and secure cloud‑native applications. Our platform observes, monitors and secures modern digital business solutions. As a true cloud‑native SaaS solution you will be working on the cutting edge of cloud technology to deliver a world‑class technical experience to our customers, enabling them to meet their business outcomes.

What You Will Do

This is a technical role. As a trusted customer advisor the Sr. Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic’s value, drive customer ROI and also delve deep into the technical nuances of our platform. You’ll be hands‑on assisting customers in navigating the potential of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem‑solving and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps and observability and monitoring.

This role offers the excitement of joining Sumo’s team, which is renowned for tackling our customers’ most intricate security and operational challenges. As a Sr. TAE you’ll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

Flexible but generally once or twice a quarter (10‑25%) Customer Visits, Corporate Visits for Training mandatory meetings, etc.

What You Will Bring With You

• Advanced Technical Expertise: Hands‑on keyboard experience and consultative skills.
• Strategic Adoption Drive: Facilitate training on advanced features and practices aligning with the customer’s specific usage of Sumo Logic.
• Customized Success Planning: Work closely with customers to understand their unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands‑on consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from Sumo Logic.
• Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
• Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth.
• Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues and drive product roadmap suggestions from customer feedback.
• Executive Engagement: Conduct Quarterly Business Reviews and monthly health‑check calls, maintaining a proactive strategic presence in the account team.
• Monitor and report on the overall well‑being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk.
• Data Analysis: Ability to look at data and infer usage patterns.
• Must be a Japanese & English speaker.

What We Look For

• 10 Years of Technical Experience
• Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis or similar technical positions.
• Customer‑Centric Approach: Passionate about customer satisfaction and problem‑solving.
• Relationship Management: Demonstrated ability in managing relationships across various levels from technical practitioners to executives.
• Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
• Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
• Account Management Prowess: Demonstrable skills in managing multiple accounts with a keen eye for detail.
• Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle.
• Curiosity to learn about the customer base and curiosity to continue learning.

Desired Technical Qualifications

• Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, AppDynamics, VMWare Tanzu).
• Cloud Services Knowledge: Hands‑on experience with AWS, GCP, Azure or other cloud services; SecDevOps experience.
• Query Language Proficiency: SQL or similar query language skills.
• Security and Operations Background: Experience in monitoring and alerting in security operations or SecDevOps settings.
• Advanced Technologies: Kubernetes expertise (including Helm) and data analytics knowledge are highly advantageous.
• OSS skills in Otel, Prometheus and Falco are a plus.
• Experience writing REST API scripts.
• Sumo Logic experience is a big plus but not required.

About Us

Sumo Logic Inc. helps make the digital world secure, fast and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness by combining agentic AI‑powered SIEM and log analytics into a single platform to detect, investigate and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability and gain powerful insights into their digital environments. For more information visit .

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations as well as organizational policies related to data protection.

Required Experience : Senior IC

Key Skills

VMware, Cloud Infrastructure, React, Redux, AJAX, Data Structures, Maya, Java, backbone.js, Operating Systems, Oracle, Distributed Systems

Employment Type : Full Time

Experience : years

Vacancy : 1