Senior / System Support Officer

Mount Alvernia Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Mount Alvernia Hospital is seeking a Senior / System Support Officer to provide technical support and manage IT assets efficiently. The role involves overseeing hardware and software lifecycles, ensuring compliance with licensing, and collaborating with various teams for seamless IT operations. Ideal candidates should have relevant degrees and experience in asset management, with a proactive approach to continuous improvement.

Qualifications

• 3-5 years of experience in IT asset management or technical support.
• Proven experience managing hardware and software lifecycles.
• Familiarity with procurement processes and vendor management.

Responsibilities

• Manage the complete lifecycle of IT hardware and software assets.
• Support IT relocation activities, ensuring smooth operations.
• Act as a point of contact for escalations related to asset management.

Skills

Asset Management

Technical Support

Procurement

Communications

Attention to Detail

Education

Diploma/Bachelor’s degree in Information Technology

ITIL certification

Asset Management or Procurement certifications

Job description

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:-Serve all with Love

• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.

• Values:Compassion, Humility, Integrity, Respect and Peace (CHIRP).

• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Senior / System Support Officer provides technical support to end users on various issues and problems relating to computing devices and software application.

1. OIT Asset Management & Lifecycle

• Manage the complete lifecycle of IT hardware and software assets, including procurement, deployment, maintenance, upgrades, and end-of-life (EOL) disposal.

• Ensure timely renewal of software licenses and subscriptions, and maintain compliance with licensing agreements.

• Track warranty and support coverage for hardware assets, and coordinate replacements or repairs as needed.

• Evaluate and recommend hardware and software solutions based on performance, cost-effectiveness, and business needs.

• Maintain and regularly update the asset inventory database to reflect accurate status, location, and ownership of all IT assets.

• Develop and enforce asset management policies and procedures to ensure consistency and accountability across the organization.

• Collaborate with vendors and procurement teams to source and manage IT assets efficiently.

• Monitor software usage and ensure alignment with organizational standards and security policies.

1. IT Operations & Project Support

• Support and coordinate IT relocation activities, including planning and execution.

• Collaborate with cross-functional teams for new setups and scheduled deployments of computing devices.

• Perform ad-hoc analysis and reporting methods for asset tracking and performance metrics.

• Work closely with internal teams to ensure smooth IT operations and project execution.

• Lead or support ad-hoc IT initiatives, including hardware/software evaluations and special projects.

• Act as a point of contact for escalations related to asset management and technical support.

1. Governance

• Manage local licenses and legal requirement.

• Apply best practices on ITIL processes.

• Adhere to applicable policies and procedures

How to Succeed

• Diploma/Bachelor’s degree in Information Technology, Computer Science, or a related field.

• ITIL certification or equivalent (preferred).

• Asset Management or Procurement certifications (e.g., CHAMP, CAMP) are a plus.

• 3-5 years of experience in IT asset management, technical support, or IT operations.

• Proven experience managing hardware and software lifecycles.

• Experience with asset tracking tools and inventory systems.

• Familiarity with procurement processes and vendor management.

• Knowledge of software licensing models and compliance requirements.

• Effective communication and interpersonal skills.

• Attention to detail and commitment to accuracy.

• Proactive mindset with a focus on continuous improvement.

• Ability to lead asset-related initiatives and drive process improvements.