Senior Student Care & Development Coordinator

Nanyang Technological University Singapore; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

NTU Singapore's Undergraduate Office is seeking a Senior Executive/Assistant Manager to support the Lead, Student Care & Development in providing timely and caring support to undergraduates facing academic, personal, social or adjustment difficulties. This is a developmental role with coaching and on-the-job learning to build capability in student care and pastoral support.

You will handle first-line support, coordinate case follow-ups, maintain confidential records, assist with academic

Qualifications

• Diploma or Degree in Education, Psychology, Social Sciences, Social Work, Counselling, Community Services or a related discipline.
• 1-3 years of relevant working experience would be advantageous.
• Empathy, patience, good listening and interpersonal skills, strong follow-up and organisation, appropriate judgement and escalation, confidentiality and discretion, and good written and verbal communication.
• Proficiency in Microsoft Office; familiarity with databases, Microsoft Forms, SharePoint or similar digital tools would be advantageous.

Responsibilities

• Provide first-line support, information and regular follow-up to students, and elevate concerns requiring further assessment or professional intervention.
• Coordinate student case follow-up, appointments, referrals and administrative support, including relevant academic support processes.
• Maintain accurate, timely and confidential case records, trackers, summaries and reports.
• Support academic intervention and outreach for students experiencing academic or attendance difficulties, including faculty mentoring referrals.
• Support student wellbeing, transition, adjustment and integration programmes, including logistics, communications, participation tracking and feedback.
• Maintain student-care data, assist with reporting and simple analysis, and support process improvement, digitalisation and student-facing resources.
• Work collaboratively across the Undergraduate Office and with relevant faculty and University support units.

Skills

Empathy

Active listening

Interpersonal skills

Communication

Education

Diploma or Degree in Education, Psychology, Social Sciences, Social Work, Counselling, Community Services or a related discipline

Tools

Microsoft Office

Microsoft Forms

SharePoint

Job description

NTU Singapore's Undergraduate Office is seeking a Senior Executive/Assistant Manager to support the Lead, Student Care & Development in providing timely and caring support to undergraduates facing academic, personal, social or adjustment difficulties. This is a developmental role with coaching and on-the-job learning to build capability in student care and pastoral support.

You will handle first-line support, coordinate case follow-ups, maintain confidential records, assist with academic