Senior Staff Nurse (Home Care)

The job holder is responsible to provide a patient-centric, personalised, specialised and compassionate care to home care clients’ needs, in accordance with established policies and procedures, standards of nursing care and practices.

Clinical and Psycho-social Support:

Responsible for the provision and maintenance of quality and safe clinical services to the homecare clients which includes the following:

• Conduct initial clinical assessment of new clients.
• Conduct 6 monthly review of existing clients and, as and when required when condition changes.
• Formulate individualised and holistic care plan, and review whenever required.
• Ensure proper and accurate nursing documentation.
• Perform nursing procedures in accordance with the core competencies as a Registered Nurse as specified by Singapore Nursing Board.
• Work closely with multi-disciplinary team comprising of Allied Health Professionals, Registered Medical Practitioner, etc.
• Liaise and communicate directly with clients and sponsors regarding any issues that may arise and provide solutions.
• Provide psycho-social support, such as establishing effective communication and understanding their psycho-social needs, etc.
• Liaise with clients and other stakeholders to refer to other relevant services, such as counselling, occupational therapy, dietician, etc.

Administrative and Operations Support:

Assist Homecare Head/ Nurse Manager in managing the daily operations of the home care department which includes the following:

• Handling home care enquiries.
• Providing administrative support, managing feedback, complaints and identifying situations where clients require additional attention, etc.
• Coordinating clients’ care arrangements, such as rostering, rotating 24 hours on-call basis for emergencies, etc.
• Collaborate with marketing and care advisory team to achieve business goals.
• Assist to review existing and/or develop new home care policies and standard operating procedures.

Manpower Development and Support:

• Provide training and supervision to the team of care staff, when required.
• Plan and coordinate the assignments of care staff according to their job scope and competencies based on client’s care needs.
• Assist to manage a team of care staff and monitor their performances and developments.
• Assist to oversee the well-being of care staff and manage any staff issues, when required, e.g. conflict management, clients’ feedback about staff, etc.

Quality Service and Incident Management:

• Participate in quality improvement projects and initiatives.
• Identify risks, mitigate and perform service recovery.
• Conduct relevant audits in areas of job scope.
• Manage and report any incident, and escalate when management decision is required.

Other Duties:

• Perform adhoc duties and responsibilities, as assigned by Homecare Head.
• Deputise the Care manager, during his/her absence, if necessary.

Requirements:

• Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage.
• State Registered Nurse with valid practicing license issued by the Singapore Nursing Board.
• Valid certification in Basic Cardiac Life Support (BCLS).
• At least 8 years’ experience in management of department and have provided supervision to a team of subordinates.
• Strong clinical skills including understanding of health care system.
• Performance Management.