Senior SRE & Reliability Engineer - Lead & Automate

Rakuten Asia Pte Ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Rakuten Asia Pte Ltd, located in Singapore, is seeking a Senior Site Reliability (DevOps) Engineer to bridge engineering and operations. This role is crucial in defining SRE strategy, improving incident management processes, and driving automation initiatives. The ideal candidate will possess over 8 years of experience in software engineering, with at least 3 years in a management role, and expertise in cloud platforms.

This position emphasizes creating reliable systems for millions of Rakuten's customers globally while collaborating effectively across teams. Comprehensive knowledge of containerization technologies and observability practices is essential for success in this position.

Qualifications

• 8+ years of experience in software engineering, DevOps, or site reliability engineering, with at least 3 years in a management role.
• Proven track record of leading high-performing teams in a distributed environment.
• Deep expertise in cloud platforms including GCP, AWS, or Azure.
• Strong knowledge of containerization technologies and Infrastructure as Code.
• Hands-on experience with observability tools and defining SLOs/SLIs.

Responsibilities

• Define and drive SRE strategy, focusing on reliability targets.
• Establish incident-management processes to minimize MTTR.
• Collaborate with teams to embed reliability in the software lifecycle.
• Design observability solutions to provide insights into system health.
• Drive automation initiatives for improved reliability and efficiency.
• Partner with Architecture teams to support scalability and costs.
• Manage capacity planning for marketing platforms.
• Report reliability metrics and translate insights into business impact.

Skills

Software engineering

DevOps

Site reliability engineering

Cloud platforms (GCP preferred)

Containerization (Kubernetes, Docker)

Infrastructure as Code (Terraform, Ansible)

Observability tools (Prometheus, Grafana)

CI/CD pipelines

Programming/scripting (Python, Go, Java)

Incident management

Job description

Rakuten Asia Pte Ltd, located in Singapore, is seeking a Senior Site Reliability (DevOps) Engineer to bridge engineering and operations. This role is crucial in defining SRE strategy, improving incident management processes, and driving automation initiatives. The ideal candidate will possess over 8 years of experience in software engineering, with at least 3 years in a management role, and expertise in cloud platforms.

This position emphasizes creating reliable systems for millions of Rakuten's customers globally while collaborating effectively across teams. Comprehensive knowledge of containerization technologies and observability practices is essential for success in this position.