Senior SRE: Incident Commander, Automation & Observability

Goldman Sachs Bank AG

Singapore

On-site

SGD 120,000 - 180,000

Full time

14 days+

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Job summary

Goldman Sachs is seeking a Senior Site Reliability Engineer (SRE) specializing in incident management, escalation discipline, and automation. You will partner with front-office desks, engineering, and ABO to improve desk readiness and reduce toil through automation and AI.

You will lead cross-region handoffs, governance of error budgets, and establish clear SRE KPIs. The role emphasizes observability, scalable systems, and reliable incident communications across globally distributed

Qualifications

Min. 5 years in SRE, production operations, or reliability-focused engineering.
Proven experience as Incident Commander with improvements in escalation timeliness and MTTR.
Strong foundations in Linux, networking (DNS, HTTP, TLS, routing), distributed systems, and public cloud (AWS/Azure/GCP).
Hands-on with observability stacks (Prometheus, Grafana, OpenTelemetry, ELK), incident tooling (PagerDuty, Opsgenie), and collaboration platforms (Slack/Teams).
Proficiency with infrastructure-as-code and automation (Terraform, CloudFormation, Ansible) and at least one modern programming language (Go, Python).
Experience implementing SLO/SLI/error budgets, capacity planning, progressive delivery, and chaos/game days.
Excellent written and verbal communication; able to translate complex technical contexts into concise updates for executives and business stakeholders.
Comfortable working across time zones with strong ownership of cross-region handoffs and follow-through.

Responsibilities

Incident Command, Escalation, and Communications: Act as Incident Commander for high-severity events with timely escalation and transparent communications to stakeholders.
Cross-Region Handoffs and Desk Readiness: Own cross-region handoff procedures with explicit ownership and desk-readiness checklists.
ABO Partnership and Workload Reduction: Partner with ABO to identify incident trends and reduce toil through automation.
Strategic Automation and AI: Apply automation and AI to improve triage, runbook execution, and anomaly detection.
Observability, Monitoring, and Alert Quality: Improve instrumentation, SLIs, dashboards, and actionable alerts with better thresholds and aggregation.
SLOs, Error Budgets, and Reliability Governance: Define/ steward SLOs/SLIs and manage error budgets.
Capacity Engineering and Scalability: Drive capacity testing, scaling actions, and headroom reporting.
Change Quality and ORR Gatekeeping: Oversee change quality and validate preparedness before go-live.
Documentation, Runbooks, and Training: Improve docs and train developers on SRE practices.
KPIs and Reporting: Publish KPI/OKR dashboards and executive-ready reports.