Senior Specialist, Product Management, Cardholder Services

MasterCard; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Join a leading financial services company as a Senior Specialist in Product Management for Cardholder Services. You will work collaboratively to develop compelling products that enhance customer experiences and drive engagement. This role offers the opportunity to contribute significantly within a dynamic team and help shape product strategies across the Asia Pacific region.

Qualifications

• Strong experience in dynamic product management or Financial Services consulting.
• Experience in managing products through the product lifecycle.
• Proven ability to work collaboratively in a fast-paced environment.

Responsibilities

• Support product development and go-to-market strategies across the AP region.
• Track and manage key metrics and product performance.
• Collaborate with stakeholders for sales support and market readiness.

Skills

Product Management

Communication Skills

Commercial Acumen

Proposition Design

Collaboration

Education

Experience in Financial Services

Job description

Job Title:

Senior Specialist, Product Management, Cardholder Services

Overview:

Overview

Mastercard Cardholder Services provides a range of cutting-edge products and services for our customers to create compelling card propositions that drive the acquisition of new cardholders and then ensure a positive and long-term relationship with them.

Our propositions range from Benefits programs which protect cardholders and make their day to day lives easier, to a comprehensive and flexible Travel Benefits that supports and grows customer engagement.

Serve as a key member of the AP Cardholder Services team, contributing to the execution of global and regional strategies in collaboration with insurance, assistance, and lifestyle services teams across the Asia Pacific region.

Do you enjoy a fast paced and dynamic collaborative environment working on a diverse range of activities? Have you worked across a number of different countries and stakeholder groups?

Role

- Support with product development, maintenance and go-to-market for all products and services managed within the Cardholder Services Team, within Core Product, for AP region.

- Support cross-functional teams in tracking and managing key metrics and product performance, ensuring consistent adherence to quality benchmarks and timely delivery of outputs.

- Bring new products to market by analyzing consumer needs and market trend from a ROI perspective; and using a data driven approach to identify opportunities for differentiation

- Achieve operational excellence by ensuring existing products and programs follow through the defined process maps and product development processes.

- Support the sales team with solution assessment and providing input for customer proposals

- Strong engagement and collaboration across key internal stakeholders on product and sales support, market readiness and jurisdiction reviews as needed.

All About You

- Strong experience in dynamic product management or a Financial Services consulting organization

- A collaborative team player – who enjoys working in a fast-paced environment

- Excellent communication Skills and strong commercial acumen

- Experience in proposition design and development, with a good understanding of product marketing concepts

- Experience in managing products through the product lifecycle, with new product development experience a plus.

- Relevant industry experience: Cards / Payments industry experience is a plus.