Senior Specialist/Manager Customer Experience

Organization: Porsche Asia Pacific; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading automotive company in Singapore seeks a professional to enhance the customer journey and manage Customer Experience KPIs. The ideal candidate will have 5+ years of experience in luxury sectors, strong project management, and data analysis skills. Fluency in English is required, and knowledge of regional languages is advantageous. This role offers a dynamic, multicultural environment with occasional travel to Asia Pacific and Europe.

Qualifications

• 5+ years of relevant experience in luxury automotive or premium hospitality.
• Strong skills in project management and data analysis.
• Fluency in English and additional regional languages are a plus.

Responsibilities

• Support strategy implementation of key initiatives for customer journey.
• Manage and drive regional market performance of Customer Experience KPIs.
• Develop omni-channel programs to upgrade and attract customers.

Skills

Project management

Data analysis

Communication

Interpersonal skills

Education

Bachelor’s or Master’s degree in business administration

Job description

Task

Support strategy implementation of key initiatives to enhance the end-to-end digital and physical customer journey, from brand discovery to post-purchase, ensuring it reflects Porsche’s commitment to excellence and maximizes customer excitement at each touchpoint.

Manage and drive regional market performance of Customer Experience KPIs to ensure continuous improvement.

Support and accelerate regional market adoption of initiatives such as customer journey onboarding, service standards training, and sharing best practices.

Develop omni-channel programs to retain and upgrade existing customers and attract new strategic customer groups.

Review customer insights and develop analyses to identify new opportunities for organization-wide improvement.

Coordinate effective customer service standards, processes, and communications across regional markets to ensure timely and appropriate resolution of customer concerns.

Develop and lead customer experience-related special projects and other cross-functional initiatives as required.

Qualifications

- Bachelor’s or Master’s degree in business administration, management, or related fields.

- Ideally 5+ years of relevant experience in luxury automotive, premium hospitality, or related industries.

- Strong project management and data analysis skills, with an aptitude for technology and systems.

- Highly motivated team player with excellent communication and interpersonal skills.

- Fluency in written and spoken English; additional regional languages are advantageous.

- Willingness to work in a multicultural environment with occasional travel within the Asia Pacific region and Europe.

For more details, salary, and company information, please use the apply link.