Senior Specialist, Human Resource (Employee Experience)

Scoot; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airline in Singapore is seeking an experienced HR professional to manage the employee lifecycle and enhance HR processes. Responsibilities include overseeing onboarding, performance cycles, and ensuring accurate payroll. The ideal candidate has a Bachelor's degree in HR, 5-8 years of experience, and excels in project management within a collaborative environment.

Qualifications

• 5-8 years of HR-related experience preferred.
• Strong knowledge of government and statutory regulations.
• Proven track record in delivering excellent employee experiences.

Responsibilities

• Manage the employee experience throughout the employee lifecycle.
• Ensure HR procedures are executed accurately and promptly.
• Drive process improvements to streamline HR workflows.

Skills

HR management

Interpersonal skills

Organizational skills

Project management

Detail-oriented

Ability to work independently

Education

Bachelor's degree in HR

Job description

Summary
The Employee Experience team is involved in every aspect of creating a positive workplace at Scoot, reflecting the company's mission, vision, and values. The team focuses on building meaningful connections, supporting the workforce with service-minded initiatives, providing effective tools and technology, and fostering enthusiasm for work.

Job Description
HR Crew Operational-Related Matters

• Manage the employee experience throughout the employee lifecycle, including onboarding, transfers, performance cycles, leaves of absence (e.g., CCA, NPL), and offboarding.
• Ensure HR procedures and processes are executed accurately and promptly according to company policies.
• Collaborate with HR business partners and specialists to plan and implement HR programs, maintaining clear communication across teams.
• Implement policies and measures, ensuring subject-matter experts are available to assist employees with queries.
• Coordinate with Payroll to deliver accurate payroll instructions.
• Maintain data integrity for all employee records, including personal info, employment letters, leave administration, bonuses, and salary adjustments.
• Prepare and issue relevant letters for confirmation, extension, promotion, and contract renewal.
• Support work pass-related documentation and processes.
• Respond to employee queries via ESC, Workchat, and email, ensuring case resolutions within SLA.

Employee Lifecycle Process Improvement/Management

• Partner with HRBP/TA teams to build strong employee connections and gather feedback to enhance HR processes and policies.
• Develop insights from various tools and dashboards to support data-driven decision-making.
• Collaborate with the HR Ecosystem team on process audits, reporting, and new requirements.

HR Projects & Initiatives

• Drive process improvements and automation to streamline HR workflows and reduce manual effort.
• Coordinate with IT, Finance, Payroll, and other stakeholders to propose and implement process reengineering solutions.
• Lead or participate in projects aimed at enhancing the employee experience throughout the employee lifecycle.

Skills/Experience/Competencies Required

• Passionate about HR and people development.
• Bachelor's degree in a relevant HR field preferred.
• 5-8 years of HR-related experience preferred.
• Strong knowledge of government and statutory regulations.
• Proven track record in delivering excellent employee experiences and process improvements.
• Detail-oriented with strong organizational and project management skills.
• Ability to manage multiple projects and adapt to changing priorities.
• Excellent interpersonal skills, positive attitude, resourcefulness, and self-motivation.
• Ability to work independently and collaboratively across teams.
• Enjoys working in a fun yet driven environment.
• Interest in aviation is a plus.