Senior Solutions Architect

Drive digital transformation and shape the future of software development at one of tech's most innovative companies. As a Solutions Architect at GitLab, you'll become a trusted strategic advisor to enterprise organisations, helping them revolutionise their development practices through our industry-leading DevOps platform.

Your Impact

In this pivotal role, you'll blend technical expertise with strategic thinking to:

• Partner with enterprise customers as their trusted technical advisor, architecting solutions that transform their software development lifecycle.
• Lead technical discovery and validation, ensuring GitLab's Enterprise Edition capabilities align perfectly with customer objectives.
• Champion GitLab's platform capabilities while crafting innovative approaches to complex business and technical challenges.
• Drive successful platform adoption by connecting technical solutions to measurable business outcomes.

The Opportunity

Join One Of The Fastest-growing DevOps Platforms Where You'll:

• Work at the intersection of business and technology, collaborating across GitLab's Sales, Engineering, Product Management, and Marketing teams.
• Shape strategy and drive platform adoption by becoming a trusted advisor to leading enterprises.
• Guide organisations through their entire technological journey, from initial planning to successful implementation.
• Influence the future of software development practices across diverse industry segments.

What We're Looking For

• Solve technical customer issues of broad scope and high complexity.
• Provide mentorship for Solution Architecture team members and remain a current contributor to team-learning initiatives and activities.
• Work cross-departmentally to find solutions to complex scenarios and integration issues.
• Propose improvements and innovation for customer calls and product demonstrations based on current market trends.
• Maintain in-depth knowledge of the entire GitLab application.
• Represent GitLab as a speaker at field events or as an author in GitLab-focused publications and blogs.
• Provide opportunity strategy leveraging market and industry knowledge and trends.
• Drive Technical Close Plans without guidance.
• Collaborate with the product team while representing customer requirements and feedback.
• Create Customer Success Plans with customers.
• Contribution to Account and Territory Planning Sessions of their region/sub-region.
• Regularly enhance GitLab documentation for clarity and accuracy as well as adding new explanations, examples, and sections.
• Share subject matter expertise through Slack posts, documentation updates, communities of practice, issue and MR participation, and other common GitLab collaboration mechanisms.
• Coach sales team members on deal qualification when necessary.
• Assist with specific objectives and key result associated tasks.
• Lead Value Stream Assessments with your accounts or another team member’s, while the team member shadows.