Senior Software Engineer, Support and Managed Services

Esri Australia; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Esri Singapore seeks a skilled GIS Software Developer to solve customer challenges using GIS knowledge. The successful candidate will engage in software development, lead technical initiatives, and ensure high-quality outputs while being part of a diverse team. A bachelor's degree and 5 years of experience are required, alongside skills in ReactJS, .NET, or Python. A collaborative environment and opportunities for growth await at Esri Singapore.

Benefits

Investment in growth through training

Career advancement opportunities

Family care leave

Profit Share Bonus

Qualifications

• Minimum 5 years of professional experience in software development.
• Strong proficiency in programming languages.
• Deep knowledge of Web Services (REST, SOAP) and GIS technologies.

Responsibilities

• Serve as Level 3 for complex incidents, ensuring effective resolution.
• Design and develop software solutions for GIS applications.
• Provide technical leadership and mentorship within the team.

Skills

Problem-solving

Communication

Interpersonal Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in GIS

Tools

ReactJS

.NET

Python

ArcGIS JavaScript API

Job description

Are you looking to map a better future?Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, natural resources, critical infrastructure, supply chain organizations and private enterprises.

Established in 1980, Esri Singapore is one of the most recognized contributors to the country’s geospatial community and smart nation initiatives, assembling an impressive track-record of successfully delivering projects and services to major organizations in public services, national security, built environment, supply chain organizations and private enterprises. With the geospatial domain set for tremendous growth and change in the years to come, Esri Singapore is well positioned to be a major contributor in the ever-evolving GIS landscape.

About the Role

We are looking for a motivated individual – one who loves understanding and solving customer challenges through the application of GIS knowledge. Someone with a proven history of consistently delivering solutions with strong and positive client outcomes, to join Singapore’s largest pool of geospatial solution experts.

This role will appeal to you if you are GIS savvy and motivated to be part of a team that develops solutions for real-world scenarios. If you are naturally curious and inquisitive, good at creating and nurturing relationships, and enthusiastic about problem solving, this role will provide you with the vehicle to achieve these goals. You will get to work with a highly skilled and diverse team, the latest Esri technology, and interact with organisations across a wide range of industries that include transportation, public safety, government, utilities, insurance, the natural environment, and retail.

Your key responsibilities will include:

1. Incident and Problem Management:

• Serve as the Level 3 (L3) escalation point for complex Incident and Problem cases, providing expert analysis and resolution to ensure timely and effective solutions.
• Collaborate with the Managed Services team to develop proactive measures for preventing recurring issues and enhancing system reliability.

2. Software Development:

• Design, develop, and maintain software solutions to address customer needs and enhance the overall performance of GIS applications.
• Collaborate with cross-functional teams to implement new features, optimize existing code, and ensure the seamless integration of software components.

3. Technical Leadership:

• Act as a technical mentor and leader within the team, providing guidance and expertise to junior engineers.
• Stay abreast of industry trends, emerging technologies, and best practices, and incorporate them into the development process.

4. Client Interaction:

• Work closely with clients to understand their requirements, troubleshooting issues, and provide technical support.
• Communicate complex technical concepts to non-technical stakeholders in a clear and understandable manner.

5. Quality Assurance:

• Conduct thorough testing of software components to ensure the highest quality standards.
• Collaborate with the QA team to develop and execute comprehensive test plans.

6. Documentation:

• Create and maintain detailed technical documentation for software solutions, troubleshooting guides, and best practices.

About You

Reporting to the Client Delivery Manager, Managed Services, you will offer a Minimum of 5 years of professional experience in software development, with a focus on scalable and high-performance applications.

To be successful in this role with us, you will bring along:

• Bachelor’s degree in computer science, information technology engineering, mathematics, GIS, or a related field
• Minimum of 5 years of professional experience in software development, with a focus on scalable and high-performance applications.
• Strong passion for detailed, innovative, and empathic design, supported by a well-rounded design background (interaction, UI, visual, and motion design)
• Ability to work in a fast-paced team environment with frequent releases and tight schedules
• Deep functional knowledge or hands-on design experience with Web Services (REST, SOAP, etc.)
• Proven experience in Level 3 support for Incident and Problem management
• Strong proficiency in programming languages such as ReactJS, .NET, or Python
• Good understanding of ArcGIS Javascript API, ArcPy would be an advantage
• Solid understanding of GIS concepts and technologies is highly desirable.
• Excellent problem-solving skills and the ability to work effectively in a collaborative team environment.
• Strong communication and interpersonal skills, with the ability to interact with clients and cross-functional teams.

Why Esri Singapore

At Esri Singapore, we foster an inclusive, people-centric environment that values both professional excellence and personal well-being. Joining us, you will be provided with:

• Investment in your Growth: Access dedicated training and development programs, allowing you to continuously upskill and grow in your role.
• Career Advancement: We promote internal mobility, and provide clear pathways for career progression, empowering you to navigate and elevate your professional journey.
• Appreciation and Engagement: Enjoy a range of benefits, including Family care leave, Birthday leave, Referral Fees, Long Service Awards and much more.
• Performance Recognition: Experience a financially rewarding Profit Share Bonus.

For further details or if you have any questions, please contact our Talent Acquisition team on email at [e-mail]