Senior Software and Application Manager

APAR TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced Major Incident Manager to take ownership of high-impact incidents. You will work to minimize downtime, coordinate with technical teams, and ensure effective communication with stakeholders. The ideal candidate has a solid background in IT operations, including Capital Markets. A willingness to work rotating shifts is required.

Qualifications

• Minimum 8 years in IT, with 4–6 years in Infrastructure or Application Support.
• Strong exposure to Crisis Management and IT Operations.
• Experience in Capital Markets and Corporate Banking IT ecosystems.

Responsibilities

• Own and manage major incidents to minimize downtime.
• Coordinate incident reporting and documentation.
• Organize post-incident reviews and publish reports.

Skills

Crisis Management

Incident Management

Technical Communication

Infrastructure Support

Application Support

Tools

CTRL-M

Monitoring Tools

Job description

Job Description:

We are looking for an experienced Major Incident Manager to take end-to-end ownership of high-impact incidents, ensuring timely resolution and clear communication across technical teams and stakeholders.

Key Responsibilities:

During Major Incidents:

• Own and manage major incidents to minimize downtime.
• Coordinate with technical teams and escalate when needed.
• Follow structured processes from incident detection to closure.
• Trigger Crisis Management and work with Crisis Managers if required.
• Set up bridges and chats for seamless coordination.
• Communicate status updates to senior stakeholders.
• Drive resolution decisions and manage the Incident WAR Room.

During Normal Operations:

• Coordinate incident reporting and documentation.
• Organize post-incident reviews and publish reports.
• Maintain and update procedures, escalation trees, and documentation.
• Track and report KPIs and trends to management.
• Promote best practices and ensure process compliance.
• Act as the Incident Management process owner.

Requirements:

• Minimum 8 years of overall IT experience.
• 4–6 years hands-on experience in Infrastructure or Application Support.
• Strong exposure to Crisis Management and IT Operations.
• Experience in Capital Markets and Corporate Banking IT ecosystems.
• Familiar with monitoring tools and job schedulers (e.g., CTRL-M).
• Good understanding of technologies: SAN, Unix, Windows, Network, DBA, MQ.
• Willing to work rotating shifts

EA Number: 11C4879