Senior Services Technician

NTT Limited; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading global technology services provider in Singapore seeks a Senior Services Technician. The role involves on-site technical support, routine maintenance of servers, and client engagement for software and hardware setups. The ideal candidate possesses strong interpersonal skills, a high school diploma, and relevant IT experience with operating systems. This full-time position is an excellent opportunity to grow within a diverse and innovative environment.

Qualifications

• Related experience in a similar IT environment.
• Experience with relevant operating systems on server platforms.

Responsibilities

• Provides support when problems arise and maintains a log of repairs.
• Carries out routine server maintenance tasks.
• Sets up and maintains backup systems for desktops.
• Engages with clients for software and hardware installations.
• Tests installations and fixes software performance issues.
• Monitors ITSM queues for proactive management.

Skills

Interpersonal skills

Verbal communication

Problem-solving skills

Initiative

Teamwork

Client-focused interaction

Adaptability

Active Directory knowledge

Education

High school diploma or equivalent

Vendor certification preferred

A+ certification beneficial

Job description

Senior Services Technician page is loaded

Senior Services Technician

Apply remote type On-site Working locations Kallang, Singapore time type Full time posted on Posted 8 Days Ago job requisition id R-133082

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Services Technician has the required demonstrated experience and is responsible for the basic equipment setup and configuration of associated software at client sites.

They collaborate and work closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.

The Senior Services Technician is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.

The Senior Services Technician provides telephonic, remote, and on-site support to clients.

Key responsibilities:

• Provides support when problems arise and maintains a log and/or list of all the required repairs.
• Carries out routine server and/or network maintenance tasks.
• Does setup and maintenance of backup systems for desktops and file servers.
• Engages with clients and may assist with software and hardware installation and break/fix function at moderate levels of complexity.
• Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
• Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
• Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
• Proactively monitors the ITSM queues.
• Accountable for quality and timelines of own deliverables, normally receiving little instruction on daily work with general instructions given on newly introduced assignments.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Displays good interpersonal skills.
• Good verbal and written communication skills.
• Good problem-solving skills.
• Ability to take initiative and complete tasks on time within very little daily instruction.
• Ability to work as part of a team and communicate and work across different cultures and social groups.
• Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
• Ability to adapt to different requirements/scenarios.
• Relevant Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).

Academic qualifications and certifications:

• High school diploma or equivalent qualification.
• Relevant vendor and product certification together with the required vocational training completed preferred.
• A+ certification is beneficial, but not crucial.

Required experience:

• Demonstrable related experience grained within a similar IT environment.
• Demonstrable related experience with the relevant operating systems on server platforms.

Workplace type :

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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