Senior Services Delivery Lead – Paris (Hybrid)

Duck Creek Payments; Singapore; Hybrid; SGD 116,000 - 160,000; Full time

Job summary

Duck Creek Technologies in Paris seeks a Senior Services Project Manager to lead client projects from planning through successful delivery, responsible for schedules, budgets, scope, and change management. You will collaborate with sponsors, senior stakeholders, and cross-functional teams to drive complex technology initiatives to on-time completion.

The role requires eight years of experience, five in IT/software delivery, and fluent French and English.

Qualifications

• Bachelor's degree or higher, analytical emphasis is preferred.
• Minimum of eight years of professional experience, including at least five years leading IT/software implementation projects.
• High autonomy with accountability for delivery margin, forecasts, invoicing, escalations, and staffing decisions.
• Experience leading project teams of varying sizes, hands-on when needed to unblock delivery.
• Strong emotional intelligence and ability to work independently and with cross-functional teams.
• Ability to identify, shape, and develop client service opportunities that create value.
• Fluent French and English, written and spoken.

Responsibilities

• Lead client projects from planning through delivery, with accountability for schedules, financials, scope, and change management.
• Develop estimates and detailed project plans across all delivery phases.
• Identify, assess, and manage project risks, issues, dependencies, and changes.
• Provide clear status reporting on milestones, deliverables, financials, testing, and deployment activities.
• Coordinate across technology, operations, business, and client teams to ensure delivery dependencies are managed.
• Support development of Statements of Work, engagement schedules, and contractual delivery commitments.
• Lead, motivate, and mentor project teams to foster collaboration and accountability.

Skills

Project leadership

Stakeholder mgmt

Risk management

Budget management

Cross-functional coordination

French & English fluency

Education

Bachelor's degree or higher

Tools

Jira

Workday

Job description

Duck Creek Technologies in Paris seeks a Senior Services Project Manager to lead client projects from planning through successful delivery, responsible for schedules, budgets, scope, and change management. You will collaborate with sponsors, senior stakeholders, and cross-functional teams to drive complex technology initiatives to on-time completion.

The role requires eight years of experience, five in IT/software delivery, and fluent French and English.