Senior Servicenow Developer (Ref 24772)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology solutions provider based in Singapore is seeking a ServiceNow ITOM Consultant with over 5 years of experience in configuring the ServiceNow platform and ITOM modules. The role involves optimizing processes, conducting requirements analysis, and providing technical guidance. Candidates should possess a degree in Computer Programming or a related field along with relevant ServiceNow certifications.

Qualifications

• 5+ years of experience with ServiceNow, particularly in ITOM modules.
• Strong understanding of Discovery, Service Mapping, and Event Management best practices.
• Experience with configuring workflows and forms in ServiceNow.

Responsibilities

• Configure ServiceNow platform to meet ITOM requirements.
• Design, develop, and implement workflows and automation scripts.
• Integrate ServiceNow ITOM modules with other enterprise systems.

Skills

ServiceNow platform configuration

ITOM modules expertise

Observability

Problem-solving skills

Communication skills

Education

Degree in Computer Programming or IT

Tools

ServiceNow

Job description

Responsibilities

• Configure the ServiceNow platform to meet the organization's ITOM requirements. Design and implement workflows, forms, and automation scripts to optimize ITOM processes.

• Configure observability tools to inform on user behavior, system availability, capacity, etc. to ensure that everything is performing optimally.

• Conduct requirements analysis for development of new features, components and enhancements to existing components. Conduct or participate in design discussions, design/code walkthrough meetings.

• Design, develop, review, test, deploy and support out of the box solutions in the platform. Ensure compliance to customers security best practices and coding standards. Ensure compliance to customers reference architecture and requirement/design artefacts. Ensure compliance to customers development and release methodologies (CM/CI/CD).

• Navigate and adapt to various environments providing support for and working closely with customers. Contribute to production work including deployments and incident and problem management.

• Provide technical guidance to customers and act as mentor to less senior team members. May give presentations to management and customers.

• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow. Establish and maintain data integrations to ensure accuracy and consistency.

• Generate and analyze reports related to Discovery, Service Mapping, and Event Management. Ensure the organization is prepared for audits and regulatory inspections.

Requirements

• Degree in Computer Programming or Information Technology related discipline

• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.

• Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.

• Experience in Observability a plus.

• Experience in configuring ServiceNow workflows and forms. Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc.

• Experience with User Management including groups, users, roles, ACLs, etc. Excellent problem-solving and communication skills.

• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Licence no: 12C6060