Senior Service Sales Engineer

KONE moves two billion people every day. As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies. At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.

Why this role?

The position spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base.

What will you be doing?

Customer relationship management

• Proactively develops and creates customer relationships in his/her area of responsibility.
• Is accountable for developing KONE position in his/her customer base or market area.
• Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling).
• Ensures customer satisfaction and solves complaints with the rest of KONE team.
• Documents the customer and contact information, maintains customer data.

Sell

• Proactively generates opportunities from outside current customer base.
• Handles RFQs.
• Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets.
• Is accountable for finding customer needs and that KONE’s solution matches with the needs.
• Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority.
• Validates that the contents of the contract are in line with the negotiation process outcome.
• Maintains full information of opportunities, tasks and visits (sales funnel management).
• Responsible for timely and accurate reporting in CRM.
• Responsible for gathering relevant information about market and competitors from the field.
• Supports the finance function in money collection.
• Drives execution of her/his individual sales plan.

Are you the one?

• Bachelor degree in economics, engineering or other relevant field.
• Sales and/or customer service experience.
• Experience from/familiar with solution selling methodology.
• Experience from/familiar with (selling) complex technology solutions.
• Experience from/familiar with KONE customers’ industries is a plus.
• Numbers and facts drive actions.
• Able to bring across customer needs, add value to customers’ businesses by offering solutions that meet their needs.
• Comfortable and excited about the opportunities that digital solutions bring.
• Accustomed to use different sales tools.

What’s On Offer

Career progression in opportunities within a global organization.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

KONE Singapore ranked 20th in The Straits Times Best Employer 2023 and KONE has been ranked among Singapore’s Best Employers for the second year running in 2024!

#LI-YL1