Senior Service Engineer (Up to 2 weeks standby per month)

Danaher; Singapore; Remote; SGD 80,000 - 100,000; Full time

Job summary

A global clinical diagnostics leader in Singapore is seeking a highly skilled engineer to manage technical issues and lead service innovations. The ideal candidate will have 8+ years of field service experience, a degree in engineering, and strong problem-solving abilities. This role offers competitive benefits and the option for remote work arrangements.

Qualifications

• 8+ years in field service with at least 3 years in a technical advisory role.
• Ability to resolve complex technical issues under pressure.
• Experience in designing training programs or technical documentation is a plus.

Responsibilities

• Diagnose and resolve high-complexity technical issues.
• Develop best practices for recurring problems.
• Lead cross-functional projects to improve service workflows.

Skills

Technical issue resolution

Customer-facing advisory

Data-driven insights

Cross-functional project leadership

Fluency in English

Education

Degree in Engineering

Job description

Overview

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

Responsibilities

• Diagnosing and resolving high-complexity technical issues escalated from distributors or customers, leveraging data-driven insights and creative troubleshooting.
• Develop and document best practices for recurring problems, reducing resolution time and improving service quality. Serve as the Primary Engineer for strategic accounts, building relationships with key stakeholders to understand their needs and pain points.
• Lead cross-functional projects to redesign service workflows (e.g., remote diagnostics, spare parts logistics) that reduce costs and improve turnaround time.
• Propose and test new service offerings (e.g., training programs, extended warranties) to enhance customer value.

Qualifications

• Education – Degree or equivalent in Engineering
• Experience – 8+ years in field service, with at least 3 years in a customer-facing technical advisory role
• Required Skill – Proven ability to resolve multi-faceted technical issues under pressure. Respond to routine enquiries, prioritize service calls and tasks, escalate service calls and provide appropriate responses and advice to customers when handling enquiries. Fluent in English.

Travel and environment

• Good have a valid driver’s license with an acceptable driving record

Nice to have

• Experience in designing training programs or technical documentation to uplift team capabilities.
• Proficiency in automation and understanding how automation helps integrate workflow
• Project management skills for leading service innovation pilots.

Benefits

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits.

Remote work

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. For more information, visit the company site.