Senior Service Engineer, Marine

Rehlko Singapore Pte. Ltd.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in marine power generation technology seeks a Marine Service Engineer in Singapore. The successful candidate will be responsible for troubleshooting marine generators, providing technical support, and ensuring customer satisfaction. Candidates should have a degree in engineering and significant experience in the field, with strong problem-solving and customer service skills.

Benefits

Annual leave - 15 to 21 days

Medical, dental, optical, and health screening benefits

Other allowances applicable

Qualifications

• At least 8 years of relevant experience.
• Strong customer service and enthusiasm for power generation products.
• Prior experience with control systems is advantageous.

Responsibilities

• Provide after-sales technical support and maintenance.
• Commissioning and on-site training for customers.
• Investigation of root causes of failures and recommendations.

Skills

Problem-solving

Customer service orientation

Education

Diploma/degree in Electrical/Mechanical Engineering

Tools

John Deere ECU

KDI ECU

Job description

BASIC FUNCTIONS

We are looking for Marine Service Engineer for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

SPECIFIC RESPONSIBILITIES

• Standby support and 24/7 emergency call for customer support.

• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.

• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.

• Generate a service report to customer in a systematic manner.

• Investigateandhandle allcustomers’complaints related toproductfailures.

• Investigates root causes of failures and recommend solutions.

• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.

• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.

• Develop service training material, ensuresalltechnical and trainingdocumentsareup-to-dateandorganized.

• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS / REQUIREMENTS

• Diploma/degreein Electrical/MechanicalEngineeringwithat least 8 years of relevant experience

• Thispositionrequires fair amount of traveling in the Asia Pacific and Southeast Asia Region

• A team player with strong problem-solving skills and task oriented

• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system

• Candidates with equivalent professional background will be considered

• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WORKING HOURS / LOCATION

• 5-day work week

• 8.30am to 5.15pm

• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days

• Medical, dental, optical and annual health screening benefits

• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified)