Senior Service Engineer

People Mode; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Service Engineer to support regional and global customers. This role involves leading service operations for marine steering gears and rudder systems, ensuring high standards in troubleshooting, maintenance, and commissioning activities. The company offers a dynamic work environment with opportunities for personal and professional development, making it an ideal place for motivated individuals looking to make an impact in the maritime industry. Join a team that values collaboration and innovation while providing excellent customer service.

Benefits

Competitive salary

Professional growth opportunities

Training programs

Safe work environment

Qualifications

• 5+ years of experience in steering gear and rudder systems.
• Strong customer service skills with a focus on problem-solving.

Responsibilities

• Lead service operations related to marine steering gears.
• Generate detailed service reports and manage databases.

Skills

Steering Gear Experience

Customer Service

Communication Skills

Problem Solving

Project Management

Education

Diploma in Mechanical Engineering

Degree in Mechanical Engineering

Tools

Marine Equipment

Job description

Set Sail with Neuver Maritime – The Trusted Life-Cycle Partner in Maneuvering Solutions

At Neuver Maritime, our mission is to ensure Safe and Efficient Maneuvering at Sea. With a legacy dating back to 1953 and the esteemed histories of Tenfjord, Frydenbö, Rolls-Royce and Kongsberg, we bring unparalleled expertise to the maritime industry.

From our headquarters in Norway and strategic locations worldwide, we ensure we are always close to our customers. We are establishing a robust service and support network to provide unparalleled support wherever our customers operate.

We are among the market leaders, delivering high-quality steering gears and rudders, developed in the harsh, icy conditions of the North Sea. Our units are sailing on over 14,000 vessels globally, underscoring our commitment to quality, safety, and reliability. With a lifecycle focus, we ensure continuous support throughout the vessel’s lifetime.

At Neuver Maritime, you’ll find a supportive and dynamic work environment with greatcolleagues, a fun and inclusive atmosphere, and ample opportunities for personal and professional development.

Senior Service Engineer

We are hiring a Senior Service Engineer for supporting our regional as well as worldwide customers. The ideal candidate is one having experience on steering gears. Candidates with experience in propulsion and/or deck machinery may also be considered. The role also involves providing product support to our customers as well as being part of a knowledge pool giving back end support for the field service team.

Your main tasks will include leading service operations related to marine steering gears and rudder systems. You will oversee troubleshooting, maintenance, retrofitting, and commissioning activities onboard vessels and at regional shipyards and/or worldwide locations as necessary.

Key Accountabilities

• Focus on customer support, commissioning and service on Neuver Maritime product range
• Building up team technical competence by sharing knowledge with the team through formal and informal channels
• Cover service activities in Neuver Maritime South East Asia region, fostering and maintaining strong relationships with existing clients.
• Conduct workshop tests and prepare technically for assignments.
• Ensure meticulous preparation and execution of assigned work, maintaining high standards consistently
• Generate detailed service reports, manage databases, and maintain relevant documents accurately
• Handle pre- and post-work administrative tasks efficiently. Willingness to undertake ad-hoc duties as assigned
• Assist managers with various ad-hoc tasks including but not limited to checking and preparing sequence of events related to invoice dispute and dispute with delivery of work
• Assist sales with technical issues

Qualifications and experience

• Min. Diploma / Degree in Mechanical Engineering
• At least 5 years’ relevant experience on steering gear and rudder
• At least 5 years’ relevant experience in customer service
• Relevant working experience in maritime industry
• Excellent cooperative skills, communication skills, result-oriented, and self-motivated
• Experience on Project management and commissioning of new deliveries will be added advantage
• Meticulous & methodical approach to problem solving.
• Self-driven attitude to find solutions to problems in the field and in the office among engineers
• Excellent cooperative skills, communication skills, result-oriented, and self-motivated.
• Good written and oral skill (English)
• Passion and patience for handling customers – Service minded Team player
• Ready and motivated to provide support via email and telephone for all types of issues.
• Good hardware knowledge for all equipment platform and good general understanding of work processes.
• Able to collaborate with own team and with colleagues from other offices operating on different time zones.

You are able to

• Act on own initiative, make things happen and accept responsibility for the results
• Comply to company rules and procedures and execute plans with commitment and determination.
• Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
• Create a stable and re-assuring work atmosphere and support and encourage the team.
• Be aware of own strengths and limitations and pursue learning and career development opportunities.

What We Can Offer:

• A position in a growing company, where you can make a real impact.
• Competitive salary and benefits package.
• Workplace in Singapore
• Opportunities for professional growth and development, with training programs and career advancement opportunities.
• An inspiring and safe work environment

If there are any questions we have not answered above, or you want to simply find out more about us, please contact:

Zaihan bin Ahmad, Service Operations Manager, [phone]

Apply now and join Neuver Maritime!