Senior Service Engineer

SG879 Valmet Flow Control Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global technology provider in Singapore is seeking a Senior Service Engineer to provide expert advisory services in the Flow Control sector, particularly within the Oil & Gas industry. The role involves supporting installation, maintenance, and compliance with safety practices. Candidates should have at least 5 years of relevant experience and a degree in Mechanical or Electrical Engineering. Opportunity for technical challenges and professional growth in a reputable company.

Benefits

Technical challenges

Learning opportunities

Career growth

Qualifications

• Minimum of 5 years of experience in the Flow Control sector, particularly within the Oil & Gas industry.
• Strong ability to maintain relationships with customers in a variety of situations.
• Familiarity with flow control and valve technology is an advantage.

Responsibilities

• Support installation and commissioning of equipment.
• Respond to service calls for maintenance and repairs.
• Train customer personnel on maintenance techniques.
• Conduct audits at customer sites for process improvements.

Skills

Customer relationship management

Independent work

Proactive communication

Education

Bachelor’s degree or diploma in Mechanical or Electrical Engineering

Job description

The candidate application data is kept on the career site servers and sent en-mass back to the Workday tenant when the user clicks submit on the last step. Once the user hits submit, we make POST requests with that data to multiple REST end-points sending the job application back to the Workday tenant). The system will clear out / time out after 60 minutes of inactivity (for records that were not submitted back to Workday)

Are you an energetic and results-oriented person who wants to move our customers' performance forward?

At Valmet, we serve our customers keeping in mind our core commitments: safety comes first, close to customers, solutions to your needs and people you can trust.

We are looking for Senior Service Engineer to be responsible to offer expert advisory services to customers and third-party contractors on both existing and newly acquired equipment and components to ensure that all service work complies with applicable regulations and encourage strict adherence to safety practices, collaborate with the Service Manager to improve and streamline the operational tasks of the service team.

Your key roles are:

Support the installation and commissioning of equipment and components as needed.

Respond to service calls for both preventative and reactive maintenance, performing service and repairs on products and systems to meet customer requirements.

Maintain accurate records of job progress, including any delays, issues, deliveries, changes, extras, and any engineering or fabrication errors.

Provide comprehensive reports on completed projects, detailing activities performed, faults identified during service, and recommendations for future service improvements.

Train customer personnel on equipment maintenance and repair techniques to ensure effective knowledge transfer.

Conduct audits at customer sites to identify and document opportunities for process improvements.

Ensure that all service work complies with applicable regulations and encourage strict adherence to safety practices.

Prepare accurate, professional internal documentation, including checklists and corrective action reports.

Handle complex assignments independently, tackling demanding service activities and providing senior-level expertise. Guide and influence colleagues within areas of expertise.

Engage in customer discussions regarding work scope, cost estimation, and vendor negotiations.

Ensure adherence to Valmet’s Health, Safety, and Environmental (HSE) Policy and ISO Quality Management System (QMS) Policy.

Act as a technical ambassador by visiting key potential customers and identifying technical sales opportunities.

Engage and collaborate with distributors to provide technical and sales support, enhancing sales opportunities.

Assisting the sales team by providing technical expertise in customer discussions, demonstrations, and proposals, helping to identify potential upgrades or additional products that meet customer needs.

Participate in internal training programs to strengthen the service team's competencies.

Requirements:

Relevant educational qualification, such as a bachelor’s degree or diploma in Mechanical or Electrical Engineering.

Minimum of 5 years of experience in the Flow Control sector, particularly within the Oil & Gas industry.

Strong ability to maintain relationships with customers in a variety of situations.

Able to work independently while receiving guidance from senior team members and supervisors.

Demonstrates proactive communication skills, providing feedback and sharing ideas to enhance work efficiency.

A genuine enthusiasm for leveraging world-class technology for the benefit of customers.

Familiarity with customers' processes and/or knowledge of flow control and valve technology is an advantage.

Willing to travel as needed.

We offer:

We offer you a rewarding position with a global industry leader.This position offers you a lot of technical challenges, learning opportunities as well as feelings of success.So,step onboard for a shared journey forward to make a difference!

Additional information

Does this sound a place for you? If yes, please apply soon via the link provided!

Additional information about this position can be obtained from Suphak Chaiyanate ([phone]).

When everything works together
Valmet is where the best talent from a wide variety of backgrounds comes together. With 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers’ performance – every day.

The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet’s net sales in 2023 were approximately EUR 5.5 billion. Valmet’s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.

To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.