Senior Service Desk Engineer

Summary and Overview

• Senior Service Desk Engineer
• Singapore
• Permanent
• Full Time
• Competitive Salary & Benefits

You will support the business by providing first and second line IT service desk support to Equiom employees globally.

Your New Role

Working as a Service Desk Engineer, the responsibilities of the role will grow and adapt to changing needs and demands, however below are the core duties of the role, which is not exhaustive:

• Provide first and second line IT desktop support for users and infrastructure;
• General IT queries
• Software / Application patching
• Configuring laptops, mobiles, screens and printers
• Support VIPs in the local office
• Setting up new users, including providing Technology Inductions
• Removing employees from the system when they have left the organisation
• Administration of Office 365, Azure, Intune and conditional access
• Server admin tasks - file permissions etc
• Support the Group Technology team with local IT queries impacting the Singapore office
• Be the eyes and ears on the ground for all IT issues
• Ensure all local IT security policies are adhered to
• Complete daily, weekly, and monthly tasks including backups, procedures, and reporting
• Assist with the running of procedures across a wide spectrum of IT systems
• Undertake general IT administration duties
• Help ensure IT documentation is maintained and up to date
• Provide on-call support for business-critical issues
• Ensure compliance with company standards, policies and procedures

What will you need to succeed in this role?

As to be expected, we are searching for someone who can bring a range of skills and experiences to enhance the team. As such, there are a few essential skills we are looking for:

• Good working knowledge of Windows 10 and Microsoft Office 365
• Experience configuring and maintaining Windows Server 2019
• Knowledge of VMWare and Hyper-V platforms
• Good working knowledge of Active Directory, Azure Cloud services, Endpoint management and Intune
• Good working knowledge and experience of managing backup systems
• ITIL experience (desirable)
• L V4 Foundation Office 365 Administration qualified (desirable)
• Microsoft 365 Mobility and Security qualified (desirable)
• ServiceNow certified (desirable)

Equiom Group – Let’s Achieve More, Together

For over 45 years, we’ve been helping high-net-worth individuals and international businesses bring their ambitions to life. Equiom is a global professional services provider, supporting private clients, corporate clients, and funds as they navigate the ever-changing business landscape.

We’re passionate about what we do and genuinely care about our clients. That’s why we go beyond the expected — offering exceptional, tailored end-to-end services to protect wealth and support business success. Our approach is personal, proactive, and built on strong, lasting relationships.

As a growing business, we’re always evolving — embracing change, investing in our future, and staying ahead of the curve. It’s an exciting time to join us, and we’re looking for brilliant, motivated people who want to grow with us.

Thinking of applying?

If this sounds like a role you might enjoy, we’d love to hear from you. Maybe you don’t meet every requirement but feel you’ve got a lot to offer? That’s okay — reach out for a confidential chat, and we’ll talk it through together.

Everyone’s welcome at Equiom

We’re proud to be a global business that champions diversity and inclusion. We welcome applicants from all backgrounds and experiences. Whether your qualifications are local or international, what matters most to us is your potential. Every application is considered on its own merit, in line with local employment and equality laws.