Senior Service Ambassador (Customer Service)

Sentosa Development Corporation & Subsidiaries; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is looking for guest service personnel to enhance the experience of visitors at Sentosa. Responsibilities include providing information, ensuring safety protocols, and managing admission services. Ideal candidates have a customer-centric attitude, solid communication skills, and the ability to thrive in a dynamic environment with flexible scheduling.

Qualifications

• At least 6 months experience in frontline position.
• Fluent in English and another language is advantageous.
• Comfortable in frontline duties with cash management.

Responsibilities

• Provide admission services at vehicular entrance.
• Handle POS system and ensure accuracy in transactions.
• Ensure compliance with safety guidelines and good housekeeping.

Skills

Communication skills

Interpersonal skills

Customer-centric attitude

Ability to work under pressure

Education

GCE 'N' level qualification or equivalent

Job description

JOB PURPOSE

• Provide information to guests

• Ensure that Sentosa’s operating priorities of Safety, Courtesy, Show, and Efficiency are followed at all guest contact points.

JOB RESPONSIBILITIES

General

• Be customer-centric and provide outstanding guest experience to Sentosa guests.

• Be proactive and render assistance to guests.

• Render 1st aid when necessary.

Compliance

• Ensure good housekeeping at all area. Defects to be reported to supervisor immediately

• Abide by SOP & guidelines.

• To be trained in 1st Aid & AED within 6 months of service

• Ensure all mandatory safety guidelines are adhered to (WSH, WAH, and other MOM guidelines)

• PPE (reflective vest) should be worn at all times

Work Ethics

• Be punctual and responsible at all times.

• Adhere to company’s grooming standards and code of conduct.

• To ensure compliance of grooming standards and code of conduct.

• To practice good housekeeping.

• To work closely with team members and other colleagues

Best Practices

• Be up to date on the current promotions, events, happenings in Sentosa.

• Respond to urgent and crucial incidents and issues at all time.

Collaboration with other Units/Departments/Island Partners

• Work closely with other units on admission matters.

• Collaborate with various operation units in managing situation within the island.

Cross Training (System Controller)

• To be trained in the Carpark Operations as per carpark OJT manual.

• Rotate duties to be deployed as and when instructed by Supervisor.

Daily duties

• Provide admission services at vehicular entrance of the island.

• Handle POS system and be meticulous with all transactions.

• Responsible for collection of island admission charges based on vehicle type, time periods and services required;

• Cash management and compliance, including operating a cash register, NETS and credit cards equipment;

• Safeguard all revenue collection, float money and tickets as per SDC’s cash handling policies;

• Take part in guest engagement sessions

• Any other tasks, as per assigned.

JOB REQUIREMENTS

• Candidate should ideally possess at least a GCE “N” level qualification or equivalent

• At least 6 months experience in frontline position

• Good communication skills and interpersonal skills.

• Customer-centric. Comfortable in frontline duties.

• Able to work on Weekdays, Weekends, Public Holidays and rotating shifts

• Ability to perform under pressure and enjoy working in a fast paced environment.

• Fluent in English and another language is advantageous

• Confident in performing transactions on POS system