Senior/Sales Manager (Proactive)

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Senior/Sales Manager, Proactive

Summary of Responsibilities:

1. Establish lead generation & acquire new accounts to achieve group and FIT revenue goals based on market segmentation and budget.
2. Achieve performance goals set based on assigned portfolio.
3. Ensure total account management of sales portfolio, plan sales activities and set sales priorities to achieve the revenue goals for all segments.
4. Adopt a collaborative approach with the reactive sales team to achieve group & event conversion goals.
5. Develop account qualifications criteria and use market research to identify priority markets/accounts and to assure proactive coverage to all major market segments.
6. Maximize the use of resources to penetrate new accounts to achieve new business goals.
7. Weekly update of sales activities and other sales reports as needed.
8. Develop ongoing relationships with clients to ensure business continuity.
9. Involvement in sales-related projects and activities as assigned.
10. Understanding of Job Descriptions, Goals, SOP of Sales Department.
11. Adhere to established personnel policies and procedures of the hotels.
12. Participate in the development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales.
13. Participate in the development of sales action plan to formulate measurable strategy and actions to achieve sales performance.
14. Monitor forecast & production of own group and FIT segments and identify valley periods of sales emphasis to drive revenue.
15. Maintain close and open communication with other departments.
16. Maintain timely communication with Accor Sales Offices, internal & external stakeholders & ensure response in a timely & professional manner.
17. Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs.
18. Maintain timely and responsive communication with accounts and prospects.
19. Joint service key accounts with Assistant Director of Sales / Senior Director of Sales and ensure continuity in our communications with accounts & to maximize account productivity.
20. Ensure that all safety, health, security and loss control policies and procedures and government legislation are adhered to.
21. Comply with hotel and department policies and procedures at all times.
22. To carry out other duties as and when assigned by the Management of the Hotel.

Qualifications:

1. Candidate must possess at least a Bachelor Degree or Diploma.
2. At least 2-5 years of relevant experience in the hotel industry.
3. Possess good communication and interpersonal skills at all levels of management.
4. Ability to manage and develop sales portfolio of clients.
5. Flexible and able to embrace and respond to change effectively.
6. Ability to plan, direct, organize and control the sales personnel.
7. Ability to make decisions independently.
8. Team player & Leadership quality.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/