Senior Sales Manager

IVI MEDICAL CLINIC PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the Beauty/Spa industry is seeking a manager to oversee outlet operations and sales. Candidates should possess significant experience in the field and be capable of driving performance and ensuring exceptional customer service in a dynamic work environment. The role requires strong leadership, excellent interpersonal skills, and fluency in both English and Mandarin.

Qualifications

• At least 2 years of similar experience in the Beauty/Spa industry.
• Strong command of spoken English and Mandarin.

Responsibilities

• Manage day to day operations and sales of the outlet.
• Lead and motivate the team to achieve sales targets.
• Ensure high level of customer service satisfaction.

Skills

Leadership

Customer Service

Sales

Problem-Solving

Interpersonal Skills

Job description

Job Responsibilities:

• Manage and ensure operational excellence in all aspects of training, sales and operations
• Manage the outlet(s) day to day operations and sales
• Handling inquiries from customers and staffs
• Sales, knowledge and product training of consultants, beauticians and masseues in the outlets
• Retain and build on CRM database
• Lead, motivate and drive the team to achieve sales target
• Optimize employee performance to optimize revenue generated
• Identify current and future customers requirements by establishing a good rapport
• Ensure outlet(s) maintain a high level of customer service satisfaction through excellent customer service
• Recommend and promote suitable treatment plans and products to customers
• Handle all inquiries, feedback and complaints of customers
• Settle internal staff issues of outlets
• Compile daily sales and customer reports
• Any ad-hoc duties assigned by direct superior

Job Requirements:

• At least 2 years of similar experience in the Beauty/Spa industry
• Powerful motivator with strong leadership skills
• Excellent influencing and interpersonal skills
• Able to work independently and with a team
• Strong command of spoken English and Mandarin. Must be able to speak in Mandarin to liaise with Mandarin speaking customers
• Positive attitude and mindset, able to roll with punches
• Highly initiative with strong problem-solving skills and constantly having a positive mindset
• Able to work on weekends and public holidays and retail hours