Senior Sales Manager

Voco; Singapore; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel brand is looking for a Sales Manager who will manage accounts, develop new business, and ensure excellent guest experiences. The role involves relationship management with key clients and requires strong presentation and communication skills. The ideal candidate will have a diploma/degree in Business or Hospitality management and a track record in sales within the hospitality sector.

Qualifications

• Minimum 2 years' experience as a sales manager with a proven track record.
• Working knowledge of Microsoft Office and other hotel systems.
• Strong presentation and communication skills.

Responsibilities

• Manage assigned account base and exceed revenue targets.
• Research market to prospect new accounts.
• Develop relationships with key decision makers.

Skills

Presentation

Commercial skills

Communication skills

Education

Diploma/Degree in Business or Hospitality management

Tools

Microsoft Office

Delphi

Opera

Job description

Financial

• Manage assigned account base and business segments to exceed targets for total revenue

• Research market place to actively prospect and qualify potential new accounts

• Develop relationship and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers to drive hotel revenue

• Maintain client files and update information daily in accordance with departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility

• Negotiate rates within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders

• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans. May also participate in the annual budgeting and planning process

• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business

• Conducts sales-related activities (such as sales calls, site inspections and in-house entertainments) per week in line with targets provided

• Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented

• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends

People

• Promote teamwork and quality service through communication and coordination with other departments

• Set a strong example as a senior team member to help create a positive and productive work environment that delivers results and is highly engaged

Guest Experience

• Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines

• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate

• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network

• Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally

• Ensure guest safety is a priority with minimal interruptions or problems

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines

• Minimum 2 years’ experience as a sales manager with a proven track record development of account portfolio and business development

• Strong presentation, commercial and communication skills

• Working knowledge of Microsoft Office.

• Working knowledge of other hotel systems such as Delphi, Opera would be an advantage.