Senior Sales Associate / Sales Associate

Objective

A key role as part of Furla, you will be the brand ambassador and create exceptionally positive experiences for every customer you encounter. You will embody the Furla values, vision and standards in everything you do.

You will actively contribute to the success of the Company whilst adhering to our policies and operational standards. You are a driven individual who is passionate about luxury retail and takes pride in delivering results and meeting targets.

A high performer who takes pride in their deliverables through quality, you will be able to make impact and influence process in line with best market practice.

Key Responsibilities

Sales

1. Create positive experiences for customers in store showcasing Furla merchandise and driving conversion resulting in sales
2. Drive sales through a variety of measures including average sale, multi-sale rate and category contribution
3. Achieve personal sales targets and personal sales statistic targets

Customer Care & CRM

1. Welcome all customers ensuring a positive experience
2. Build and foster genuine long-term relationships with our customers
3. Process customer repairs with strong attention to detail and effective communication
4. Assist/Support the resolution of any customer issues or complaints
5. Actively contribute to the CRM system and meet CRM signup targets

Product Knowledge

1. Become an expert across Furla Products, Colours, Categories and Seasonal Collections
2. Familiar with product functionality to be able to educate and demonstrate to customers

Visual Merchandising & Store Presentation

1. Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines
2. Continuously follow product presentation standards are maintained at all times
3. Ensure the highest standards of housekeeping are met both on and off the sales floor
4. Ensure reserves are orderly and maintained to protect the product and enable efficient stock management
5. Consistently seek process improvements and implement best market practice

Skills/Experience

1. Minimum 1 year’s experience within the Retail industry in a similar position
2. Demonstrated experience working towards sales targets and KPIs
3. Familiar with premium and luxury sales is advantageous
4. Client focused and enjoys building strong relationships
5. Polished presentation with exceptional communication skills
6. Positive team player who thrives on achieving team goals
7. Ability to multi-task and work towards deadlines
8. Contributes to a positive work environment
9. Multilingual is advantageous
10. Immediately available candidate is highly preferred