Senior Sales Advisory & Compliance Lead

Manulife Insurance Malaysia; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife is recruiting for a sales advisory operations role based in Singapore. You will ensure regulatory compliance across MAS/LIA guidelines, act as SME for sales support, and partner with IT to drive system enhancements, UAT, and process improvements.

The role requires a Bachelor’s degree and 2–5 years in life insurance operations, with strong analytical and communication skills. A hybrid work arrangement is offered, with opportunities to engage in training and reporting activities.

Qualifications

• Bachelor’s degree from a recognized university.
• 2–5 years of relevant life insurance experience, preferably in advisor operations or sales support.
• Experience supporting T&C frameworks or regulatory-driven processes.
• Exposure to MAS or LIA regulatory requirements in financial services.
• Strong knowledge of life insurance products and FAA investment products.
• Hands-on in system implementation or enhancements, including UAT.
• Proficient in MS Office; Power BI experience preferred.
• Strong analytical and problem-solving abilities with attention to detail.
• Proven stakeholder management and communication skills.

Responsibilities

• Implement and update sales advisory frameworks to ensure regulatory compliance (MAS/LIA and internal policies).
• Serve as the subject matter expert for inquiries related to sales support and process flows.
• Collaborate with IT and stakeholders to drive system enhancements, including defining scope, user stories, tests, and UAT.
• Review and maintain business rule guidelines for T&C operations.
• Provide BAU operational support for projects related to future working methods.
• Ensure clear, accurate, timely communication with agents on request status.
• Perform quality checks and audit sampling to ensure regulatory compliance; handle inquiries.
• Prepare, review, and present management reports and presentations.
• Organize training sessions, briefings, and workshops for the sales force.

Skills

Regulatory compliance

Stakeholder management

Analytical thinking

Communication skills

UAT experience

Education

Bachelor’s degree

Tools

MS Excel

MS Word

MS PowerPoint

Power BI

Job description

Manulife is recruiting for a sales advisory operations role based in Singapore. You will ensure regulatory compliance across MAS/LIA guidelines, act as SME for sales support, and partner with IT to drive system enhancements, UAT, and process improvements.

The role requires a Bachelor’s degree and 2–5 years in life insurance operations, with strong analytical and communication skills. A hybrid work arrangement is offered, with opportunities to engage in training and reporting activities.