Senior / Robotics Service Engineer

KUKA INDUSTRIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in the robotics sector is seeking a Technical Support Engineer to provide on-site and remote support, coordinate projects, and foster customer relationships. Applicants should hold a degree in engineering and have a minimum of 5 years of experience in mechanical maintenance and industrial robotics. The role also involves supporting the sales team on technical evaluations and solution development.

Qualifications

• Minimum 5 years working experience in mechanical repair and maintenance.
• Experience in industrial robotics, medical devices/equipment, factory automation, welding machine is a plus.
• Knowledge in PLC programming is essential.

Responsibilities

• Provide on-site or remote technical support for installation, commissioning, and maintenance.
• Consult with customers on service solutions, maintain relationships, and identify new service opportunities.
• Support Sales Team with Robot Simulation and cycle time evaluation.

Skills

Technical support

Problem analysis

Customer relationship management

Project coordination

Education

Degree/ Diploma in Mechanical / Electrical / Mechatronic/ Robotics/ Automation/ Engineering

Tools

PLC (Programmable Logic Controller)

Job description

Key Duties & Responsibilities:

• Providing on-site or remote technical support for installation and commissioning of equipment and routine maintenance independently, identifying technical problems and making analysis through remote or on-site activity in different Service categories.
• Coordinating and executing projects through planning, meeting milestones and regular reviews.
• Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines.
• Creating and maintaining strong relationships with customers, understanding their needs, and providing specialist support and solutions.
• Identifying opportunities for the development of new service applications, equipment, and methods.
• Provide Support to Sales Team, inclusive of Robot Simulation, cycle time evaluation and accessibility check.

Requirements:

• Degree/ Diploma in Mechanical / Electrical / Mechatronic/ Robotics/ Automation/ Engineering
• Minimum 5 years working experience in mechanical repair and maintenance.
• Experience in industrial robotics, medical devices/equipment, factory automation, welding machine will be an added advantage.
• Knowledge in PLC (Programmable Logic Controller) and programming is a must.
• Independent and positive personality.