Senior Revenue Manager

Millennium & Copthorne International Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Millennium & Copthorne International Limited is seeking a Revenue Manager in Singapore to lead pricing, availability, and market segmentation decisions across CRS, PMS and OTAs. You will drive yield by monitoring competitors, analyzing demand patterns, and guiding management on revenue opportunities.

The role requires strong analytics, team leadership, and an entrepreneurial mindset to push for new ideas that improve operating income.

Qualifications

• Advanced understanding of revenue management and pricing practices.
• Strong analytical skills to identify trends and act on data.
• Ability to translate complexity into actionable insights and align stakeholders.
• Build and lead high-performing teams; mentor talent.
• Entrepreneurial mindset with willingness to push new ideas.

Responsibilities

• Pricing, availability and market segment management across systems.
• Maintain consistency across CRS, PMS and OTAs; maximize availability controls.
• Apply overbooking policy and educate team to accept qualified bookings.
• Monitor global/local issues impacting your city and hotel.
• Assist management in revenue decisions by highlighting opportunities.
• Review competitor pricing and availability regularly.
• Analyze production statistics to identify market trends and opportunities.
• Identify opportunities to improve revenue performance.
• Assist hotels to adjust room rates/inventory as needed.
• Provide strategic analysis to maximize yield.

Skills

Revenue management

Analytics

Insight communication

Team leadership

Entrepreneurial mindset

Education

Bachelor’s degree in business, economics, marketing, or strategy

Tools

IDeaS

CRS

PMS

Job description

RESPONSIBILITIES

Pricing, availability and market segment management

• Effective use of forecasting tools for guest rooms and meeting rooms availability control and pricing
• Maintain a consistent selling strategy across the Central Reservation system (CRS), Property Management System (PMS) and third-party online systems, ensuring maximum use of availability controls in all systems
• Apply an appropriate overbooking policy and educate team to accept through qualified bookings
• Monitor the global, local and environmental issues impacting your city and hotel
• Assist hotel management in the revenue decisions by highlighting opportunities
• Check competitor strategy on a regular basis, reviewing pricing and their availability
• Analyze production statistics and track information to identify potential business and market trends
• Identify potential new opportunities to improve revenue performance
• Assist hotels to maintain and change room rates/inventory when required
• Provide strategic analysis and input to maximize yield

Maintenance of systems and procedures

• Ensure accuracy of all reservations and other data in the PMS
• Conduct quality control checks in PMS to ensure data accuracy
• Ensure that all rates are loaded by accurate completion of rate databases
• Monitor automated revenue management system, IDeaS, decisions, interpret its forecast and decisions

Develop revenue team skill set

• Actively develop team members’ skills and performance through coaching and training.
• Ensure communications meetings are held within the reservations manager and their team.
• Implement an effective training plan with the team to develop personnel to their full potential.
• Ensure that training is planned, completed and recorded.
• Conduct performance reviews with team members as means of motivation and development.
• Communicate with the Regional Revenue Director on all key developments of the department.

Developing OTA Partnerships

• Manage Online Travel Agency accounts ensuring their compliance with M&C’s E-commerce strategy
• Ensure that every OTA website displays correct information at all times
• Manage approved OTA partners Internet listings
• Ensure hotels comply with the company’s terms and conditions regarding internet distribution strategies
• Audit hotels compliance
• Produce channel performance reports on a monthly basis
• Produce regular SWOT analysis of costs, highlighting any threats and opportunities
• Ensure Millennium and Copthorne are positioned on the first page of 50% of all TPI websites
• Use up-to-date methods and appropriate procedures with regards to technologies and costs
• Build and maintain effective working relationships with key clients
• Ensure the OTA website adhere to the best rate

Any other duties or tasks to be assigned from time to time based on business needs.

CRITICAL SKILLS AND EXPERIENCE

• Advanced understanding of revenue management and pricing practices.
• Strong analytical skills. Ability to identify trends through analytics and turn data into actionable information.
• Ability to translate complexity into simple actional insights. Effectively communicate insights and align stakeholders on insights and recommended actions.
• Build and lead effective teams, identify and develop talent, be a mentor.
• Entrepreneurial skills and thought processes are highly desirable. Must be willing to push boundaries in seeking and implementing new ideas and processes that have a demonstrable impact on operating income

PREFERRED EXPERIENCE

• Minimum 5-8 years' experience in revenue management leadership roles.
• Understanding of business culture is a benefit. Sensitive to diversity, with awareness about geographical, cultural, linguistic, legal, financial, and regulatory differences present in an international environment.
• Bachelor’s degree in business, economics, marketing, or strategy.
• Prior experience in the hospitality industry especially in sales and account management/ yield management/ distribution channel management would be advantageous
• Team player, analytical, organized, attention to detail